Customer Support Representative / Social Media Engagement (Remote, Part-Time Weekend)-

Customer Support Representative (Remote, Part-Time - Weekend)

We are a rapidly expanding, family-owned company seeking a remote, part-time Customer Support Representative to join our team! Our innovative online platform offers an over-the-counter dental product and solution that enhances the quality of life for denture wearers. This role has potential for growth, and to transition into a full-time position.

Responsibilities

• Answer and make customer calls to provide product application guidance, step-by-step assistance, and support with order placement.


• Troubleshoot and resolve product or application issues, concerns, and complaints.


• Meticulously document and update customer follow-up records.


• Collaborate with the team to deliver exceptional customer service.


• Manage social media advertising and engagement.

Required Skills for the Position

• Strong work ethic and integrity


• Initiative, reliability, dependability, resourcefulness, and a "can-do" attitude


• Extremely organized, and high attention to detail


• Excellent written and verbal communication


• Computer literacy, with the ability to learn new platforms quickly


• Strong ability to prioritize and multitask in a fast-paced environment


• Positive, friendly, cheerful, and professional demeanor


• Ability to build rapport with both customers and team members


• Sound judgement, intuition, and decision-making skills


• Confidence, with the ability to take instruction and be coached


• Stable high-speed internet and a dedicated workspace free of noise and distractions

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• On-the-job training


• Paid time off


• Work from home

Shift:

• Day shift


• Evening shift

Work Location: Remote

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