Client Office Phlebotomist-Full-time Days SW

Job title: Client Office Phlebotomist-Full-time Days SW in Grand Rapids, MI at Northwestern Medicine

Company: Northwestern Medicine

Job description: Important Update: At Northwestern Medicine safety is always a top priority. In response to the COVID-19 pandemic, Northwestern Medicine has moved to a more virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. . X

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• Healthcare Professionals/Techs, Grand Rapids, Michigan, United States

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Client Office Phlebotomist-Full-time Days SW Location Grand Rapids, Michigan Business Unit Central DuPage Hospital Job REQID 174102 Job Function Laboratory Shift Day Job (1st) Type of Employment Full-TimeThe salary range for this position is $19.81 - $26.87 (Hourly Rate)Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our section to learn more.Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.From discovery to delivery, come help us shape the future of medicine.Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.DescriptionThis is a full-time, 38 hours per week, phlebotomy position located at a client site in Grand Rapids, MI.Previous OBGYN experience strongly preferred.Must be able to work Monday 8:30am - 5pm; Tuesday 9am - 6pm; Wednesday 8:30am - 5pm; Thursday 7:30am - 4pm and Friday 8:30am - 12:30pm.The Client Office Phlebotomist - Out of State reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.Responsibilities:

• Performs phlebotomy and other lab specimen collections per age related standards.
• Provides appropriate post-phlebotomy patient care.
• Identifies need for patient medical assistance and call code as appropriate.
• Reviews/Records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair. Findings are reported to supervisor or manager.
• Use manual requisitions and labels specimens appropriately.
• Label and process specimens according to establishes protocols and policies.
• Must effectively procure blood specimens from infant, adult, geriatric, and wheelchair bound patients.
• Must demonstrate competency for age related responsibilities.
• Understands the operation and maintenance of equipment pertinent to the job.
• Follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results to the client office staff and performs other duties as assigned.
• Requests/obtains written physician orders with all required information necessary for lab services requested and accurately orders laboratory tests in computer system(s).
• Prioritizes tasks and is able to multi-task.
• Performs and collects phlebotomy specimens within cost and maintains efforts of a less than 2 percent recollection or cancellation rate.
• Follows TJC National Patient Safety goals in regard to two patient identifiers and handwashing.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly, or identifies appropriate person or recourse to do so.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles and acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Participates in efforts to reduce costs, streamline work processes and improve and grow services we provide.
• Communicates and notifies Laboratory and/or Physician of problems with specimen procurement to ensure optimal care.
• Provides follow up on test results to appropriate individuals in a professional and courteous manner.
• Continuously updated on information by reading emails and demonstrates compliance in MediaLab.
• Maintains a safe work environment, holds self-accountable for safe work practices, performs all aspects of daily work in a manner that contributes and ensures an environment of patient safety.
• Adheres to all recommendations and requirements of the Lab and Hospital Safety Committee.
• Performs all aspects of patient care in a manner that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Complies with all organizational policies regarding ethical business practices.
• Performs clerical duties directly related to handling and processing of lab specimens.
• Performs clerical work; faxing, printing, filing, reviewing, and verbally releasing laboratory results.
• Initiates the meeting of responsibilities without prompting and can complete tasks independently without immediate supervision.
• Demonstrates the values of team concept on a consistent basis.
• Interacts with all team members in a professional manner and aids/assists coworkers to complete assigned tasks.
• Travel to additional sites when needed.

QualificationsRequired:

• High School diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting.

Preferred:

• Experience performing phlebotomy on a broad range of patient's types.
• Experience with processing lab specimens, transferring specimens, and handling a centrifuge.
• Familiar with medical EMR systems.
• Knowledge of medical terminology.
• Bilingual skills

Equal OpportunityNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our section to learn more.Share This JobFeatured JobsRecently Viewed JobsYou do not have any recently viewed jobsNursing OpportunitiesBenefitsInformation Services CareersNorthwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.Contact us if you need any further information about NM Nursing Careers at .We are committed to providing reasonable accommodations to qualified individuals with disabilities. To request a reasonable accommodation at any step in our application or interviewing process, please email and a Human Resources representative will connect with you to discuss next steps.© 2025 by Northwestern Medicine® and Northwestern Memorial HealthCare.Northwestern Medicine® is a trademark of Northwestern Memorial HealthCare, used by Northwestern University.

Expected salary:

Location: Grand Rapids, MI

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