Telephone Page Associate (E/o weekend/holiday 3pm-11:30pm)
Job title: Telephone Page Associate (E/o weekend/holiday 3pm-11:30pm) in Boston, MA at Boston Children's Hospital
Company: Boston Children's Hospital
Job description: DepartmentInformation Systems-Page OperatorsAutoReqId80639BRStatusPart-TimeStandard Hours per Week16Job Posting CategoryAdministrationJob Posting DescriptionPosition Summary/ Department Summary: Telephone Page Associate/call center. Every other weekend/holiday 3:00pm-11:30pm. 16 hours a week.Key Responsibilities: Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalates calls to other team members as appropriate. • Handles special and priority calls such as medical emergency and code alerts. • Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system. • Provides general information to the public, or refers to appropriate parties for responses • Updates contact data base and customer profiles to reflect the most current information for essential medical and non-medical personnel. • Provides answering service support outside or during business hours. Responsible for greeting callers, establishing reason for call, entering message details, and promptly and accurately delivering messages. • Provides positive and effective customer service that supports departmental and hospital operations. • Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems. • Maintains confidentiality of client information.Qualifications Education: High-school or GED diplomaExperience: Required: 6 months of Customer Service experience. Data entry, data processing, general computer experience required. Preferred: Experience in a call center, healthcare setting, telephone/switchboard experience preferredRegular, Temporary, Per DiemRegularRemote EligibilityOnsite Only
Expected salary:
Location: Boston, MA
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