Customer Service - Aetna Answer Team Consultant
Employer Industry: Healthcare Services
- Why consider this job opportunity...
- Salary up to $31.30 per hour
- Opportunity for career advancement and growth within the organization
- Work from home flexibility available
- Comprehensive benefits package including medical, dental, and vision coverage
- Generous Paid Time Off (PTO) and holiday pay
- Access to numerous well-being programs and education assistance
- What to Expect (Job Responsibilities):
- Serve as a single point of contact on a client-facing team in a call center environment
- Respond to client service requests and issues, including enrollment and billing inquiries
- Deliver first-call resolution for 90-95% of inquiries by accurately identifying and resolving issues
- Provide technical support and assist with install/group administration tasks
- Maintain a strong client-facing orientation and demonstrate exceptional customer service skills
- What is Required (Qualifications):
- Prior call center experience is required
- High School Diploma or GED equivalent is required
- Demonstrated problem-solving skills
- Capability to develop technical acumen
- Strong client-facing orientation with exceptional customer service skills
- How to Stand Out (Preferred Qualifications):
- Experience in process improvement and root-cause analysis methodologies
- Willingness to comply with a hybrid work policy if living near a suitable work location
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
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