[Remote-Position] FT Customer Service Representative
An excellent opportunity has arisen for a FT Customer Service Representative! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role.
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Employer Industry: Customer ServiceWhy Consider This Job Opportunity...
 Competitive pay
 Comprehensive healthcare coverage
 401k match to support your financial future
 Paid time off (PTO) for work-life balance
 Opportunity to exceed customer expectations and make a positive impact
 Fully remote position, allowing flexibility in your work environment
What To Expect (Job Responsibilities)
 Serve as a friendly voice, exceeding customer expectations and resolving inquiries with professionalism and efficiency
 Provide exceptional customer service across various channels, including chat, email, and phone
 Investigate customer issues and collaborate with peers to find effective solutions
 Escalate any potential complaints to the appropriate points of contact
 Contribute to strong Net Promoter Score (NPS) and customer satisfaction ratings
What Is Required (Qualifications)
 Must be available and punctual for scheduled work shifts
 Exceptional phone and listening skills
 Strong written and verbal communication skills
 Ability to work collaboratively with peers
 Experience in customer service roles preferred
How To Stand Out (Preferred Qualifications)
 Previous experience in a call center or customer service environment
 Familiarity with customer satisfaction metrics
 Ability to handle multiple customer inquiries simultaneously
 Strong problem-solving skills
 Positive attitude and willingness to learn
#CustomerService #RemoteWork #CompetitivePay #HealthcareCoverage #CareerOpportunity
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