Urgently Hiring: Part-Time Research & Customer Service Position
If you're driven by purpose, this role is for you. We are hiring a Part-time Research & Customer Service Position! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary.
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POSITION TITLE: Part-time Database Researcher & Customer Service Representative (20 hours per week; WFH)Â While this is a remote work-from-home position, applicants must be based in the state of Maine
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Organization Description
ITNAmerica promotes lifelong mobility for seniors. We support sustainable, community-based transportation by leading a national transportation network grounded in research, policy analysis and education.
Position Summary
ITNAmerica has an immediate opening for a remote, part-time (20 hours per week) Database Researcher/Customer Service Representative. In this position you will perform two primary tasks:
1) Research: maintain ITNAmerica's proprietary "Rides in Sight" database of transportation options; and
2) Customer Service: answer inbound inquiries from seniors wanting to learn about local transportation options.
This is the perfect part-time job for anyone interested in the nonprofit field as a career, for college students finishing a degree, and for stay at home parents or recent retirees looking to earn extra income while working from home. Direct experience working with seniorsÂprofessionally or personallyÂis a big plus! This job offers a flexible work schedule, rewarding work, and opportunities for growth.
Responsibilities
 Answer telephone calls from older adults on ITNAmerica's Rides in Sight hotline, helping connect them with the best transportation options to meet their needs.
 Maintain the Rides in Sight database by performing internet research and database maintenance.
 Accept other related duties and tasks as required
Qualifications
 Strong verbal communication skills
 Comfortable speaking over the telephone and a positive and professional telephone etiquette
 Highly organized and attentive to detail
 Ability to concentrate on one task for several hours at a time
 Collaborative work style
 Nonprofit experience preferred but not required
Salary and Benefits
This job pays $16.50 per hour. ITNAmerica is an equal opportunity employer. For more information about our organization, please visit www.ITNAmerica.org.
Job Type: Part-time
Pay: From $16.50 per hour
Schedule:
 Monday to Friday
Location:
 Maine (Required)
Work Location: Remote Apply Job!
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