Apply Now: IT Help Desk Technician (remote)
Quick Overview:
- Start Date: Immediate openings available
- Position: IT Help Desk Technician
- Company: Workwarp
- Compensation: a competitive salary
- Location: Remote
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An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a clientÂs satisfaction and ability to properly operate any machinery or technology they may be having trouble with.We are looking for a competent Help desk technician to provide fast and useful technical assistance on... computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the companyÂs reputation and business.
Responsibilities
 Serve as the first point of contact for customers seeking technical assistance over the phone or email
 Perform remote troubleshooting through diagnostic techniques and pertinent questions
 Determine the best solution based on the issue and details provided by customers
 Walk the customer through the problem-solving process
 Direct unresolved issues to the next level of support personnel
 Provide accurate information on IT products or services
 Record events and problems and their resolution in logs
 Follow-up and update customer status and information
 Pass on any feedback or suggestions by customers to the appropriate internal team
 Identify and suggest possible improvements on procedures
Requirements and skills
 Proven experience as a help desk technician or other customer support role
 Tech savvy with working knowledge of office automation products, databases and remote control
 Good understanding of computer systems, mobile devices and other tech products
 Ability to diagnose and resolve basic technical issues
 Proficiency in English
 Excellent communication skills
 Customer-oriented and cool-tempered
 BSc/BA in IT, Computer Science or relevant field Apply Job!
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Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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