Behavioral Health Administrative Assistant

Job SummaryThis position will assist in coordinating the clerical aspects of the Behavioral Health (BH) department. The role encompasses a wide range of administrative tasks aimed at ensuring smooth day-to-day operations within the BH department. Strong organizational skills, attention to details, and the ability to multi-task in a fast-paced environment.ESSENTIAL FUNCTIONS

• Execute all functions of scheduling with BH patients.


• Provide bi-monthly online verification of patient insurance eligibility and benefits.


• Complete daily reminder phone calls for all appointments including “no-show” patients.


• Provide general overview of BH services to patients, providers, and outside entities, such as insurance providers.


• Complete and submit bi-annual Community Clinic Association of Los Angeles County (CCALAC) data submission reports.


• Assist BH staff with ECW template needs including blocking time for staff out, paid time off, meetings, training, and supervision.


• Work with the BH Call Center and chat to triage any questions that may arise.


• Assist clinical staff with obtaining signed patient legal documents that may be pertinent to their case.


• Assist clinical staff by sending patient documents related to their case status.


• Assist staff with sending patient requested documentation such as report summaries.


• Weekly monitoring of in-house referral list.


• Provide outside referrals when patients do not meet criteria for in-house services.


• Complete screening tools utilizing a variety of software.


• Review and provide information on BH attendance policy.


• Provide emergency and/or community resource information requested by patients.


• Schedule appointments with behavioral health providers for initial evaluation.

• High school diploma or equivalent.


• College degree in healthcare related preferred.


• One year of related experience in a healthcare/substance use abuse environment preferred.


• Experience working with underserved communities such as undocumented workers, unaccompanied minors, LGBTQ+ populations, communities of color, youth/adolescents, and those experiencing homelessness, substance abuse, and/or mental illness.


• Bilingual in Spanish is preferred.

• Excellent verbal and written communication.


• Problem solving skills.


• Active listening.


• Social perceptiveness.


• Critical thinking.


• Ability to utilize Microsoft Office and Google Suite programs.

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