Service Online Appointment Scheduler – Jim Norton Auto Group – Tulsa, OK

Job title: Service Online Appointment Scheduler

Company: Jim Norton Auto Group

Job description: Online Appointment Scheduler



You have outstanding communication skills, you have great phone skills, motivated and energetic. Stop wasting that talent! Showcase your talents for a company the recognizes and rewards you! The Scheduler is the first person many customers come in contact with when they are seeking out a new or pre-owned vehicle. By both phone and email, the scheduler will effectively communicate with these consumers and assist them in their buying process.



Job Responsibilities

• Set appointments for prospective clients to meet with a member of the service advisement team


• Manage a high volume of customer inquiries by phone, email, text and chat


• Enter customer information and update progress into the CRM system


• Follow up with existing customers to confirm their satisfaction and generate referrals


• Learn and keep current on vehicles, features, and functions


• Work in a team environment providing customers a top level experience

• Excellent telephone skills are a must


• Ability to instantly build rapport with clients


• Friendly but professional demeanor


• Excellent written and oral communication skills


• Enjoy talking on the phone and willing to help customers


• Overcome customer objections in order to set the appointments


• Strong organizational skills with the ability to effectively multi-task in a fast-paced environment


• Ability to follow instructions to perform tasks for the Business Development Manager


• Determination to effectively follow-up with customers

• High school diploma/GED


• Basic computer skills


• Must have valid driver's license

Expected salary:

Location: Tulsa, OK

Job date: Sun, 11 Dec 2022 05:37:52 GMT

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