Pharmacy Customer Service Representative Weekend Remote (Full Time)
About the position
Carlisle Medical is seeking a Pharmacy Customer Service Representative to join their team in Mobile, AL. This full-time remote position focuses on managing the prescription needs of injured workers, ensuring efficient and accurate service. The role involves working alternating weekends on a 4-day, 10-hour schedule, providing an opportunity to work from home during weekend shifts.
- Responsibilities
- Prepares, inputs and supports claimant profiles in pharmacy network. ,
- Assists pharmacies in adjudication of claimant medications. ,
- Coordinates and liaises with client adjusters, pharmacies, and claimants to ensure accurate assignment of medication benefits. ,
- Supports client needs regarding requirements for claimant medications with reporting and data. ,
- Manages and updates client and claimant information in multiple systems. ,
- Answers questions from claimants, adjusters, and pharmacies regarding medications. ,
- Adjusts to changing processes and needs of various clients. ,
- Performs other duties as assigned.
- Requirements
- 3 years related customer service or telephonic experience and/or training preferred or equivalent combination of education and experience. ,
- Proficient in the use of computers and multiple software systems. ,
- Experienced in Microsoft Office. ,
- Strong communication skills, including active listening and the ability to ask relevant questions. ,
- Excellent written grammatical skills and understanding of proper telephone etiquette.
- Nice-to-haves
- Experience in workers' compensation law. ,
- Editing skills.
- Benefits
- Health insurance ,
- Dental insurance ,
- 401(k) ,
- Paid time off Apply to This Job Check More Jobs
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