Customer Engagement Specialist (Remote)

<p>100% remote job</p><p><strong>Customer Engagement Specialist | G&amp;M Salon Apparel | Philippines</strong></p>
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Are you a problem-solver who thrives on connecting with people through written communication? Join our growing team as a <strong>Customer Engagement Specialist</strong> and make a real impact by delivering exceptional support to our valued clients!</p>
<p><strong>Why This Role Matters</p>
<p></strong>As a Customer Engagement Specialist, you will be the go-to person for our clients&#8217; questions and concerns. Your expertise in email and chat communication, paired with your ability to handle inbound calls, will help us maintain our reputation for top-notch customer service. If you&#8217;re passionate about creating positive customer experiences, this is the role for you!</p>
<p><strong>What You’ll Do</p>
<p></strong></p>
<ul>
<li>Engage with Customers: Provide excellent support through email, chat, and inbound calls, ensuring quick and effective resolutions</li>
<li>Understand Client Needs: Build strong relationships by personalizing your approach to each interaction</li>
<li>Troubleshoot with Precision: Diagnose and resolve client issues while ensuring their satisfaction</li>
<li>Collaborate: Work closely with team members to share insights and develop innovative customer support strategies</li>
<li>Improve Processes: Gather feedback to refine our services and identify areas for growth
</li>
</ul>
<p><strong>What We’re Looking For</p>
<p></strong></p>
<ul>
<li>Experience: At least 1 year in customer support or a similar role</li>
<li>Communication Skills: Exceptional written communication abilities that convey empathy, clarity, and professionalism</li>
<li>Tech Savvy: Familiarity with customer support platforms like Zendesk or Freshdesk (preferred) and proficiency in tools like Excel or Google Sheets</li>
<li>Composure: Ability to remain calm and solution-oriented, even under pressure</li>
<li>Industry Insight: Knowledge of eCommerce and CRM systems is a plus
</li>
</ul>
<p><strong>Your Tools &amp; Setup</p>
<p></strong></p>
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<li>A personal PC or laptop (minimum i5 processor or equivalent)</li>
<li>A stable internet connection with at least 15 Mbps upload and download speeds
</li>
</ul>
<p><strong>Perks And Benefits</p>
<p></strong></p>
<ul>
<li>Competitive Pay: Up to $4 USD per hour</li>
<li>Health &amp; Wellness: Comprehensive health and dental coverage</li>
<li>Paid Time Off: Recharge and take care of yourself</li>
<li>Performance Bonuses: Be rewarded for outstanding contributions</li>
<li>Remote Work: Enjoy the flexibility of a permanent, full-time work-from-home setup
</li>
</ul>
<p><strong>How To Apply</p>
<p></strong></p>
<ul>
<li>Copy and paste this link into your browser: https://bit.ly/cs-application-link</li>
<li>Use the application code: JAZZHR
</li>
</ul>
<p><em>Applications submitted via the provided link will be prioritized.</p>
<p></em>If you’re ready to create meaningful customer connections and grow with an innovative team, we’d love to hear from you. Apply today!</p>
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<p class="job_tags">Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home</p>

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