Customer Care Agent (Weekend Shift / Part Time)
CUSTOMER CARE AGENT (Weekend Shift / Part Time)
Carefull is a rapidly growing fintech company focused on protecting older adults money and on helping loved ones navigate the challenges of those day-to-day finances. American seniors fall victim to over $35B in frauds and scams annually, and 45 million Americans are financial caregivers'' who together spend $190B each year taking care of aging loved ones. Were building a service to support older adults and their financial caregivers.
Were an experienced team of entrepreneurs and financial services experts backed by top-tier venture funds, including Fin Capital and Bessemer Venture Partners. We are looking to bring on a Customer Care agent for our consumer-facing customer support.
Our customers are financial institutions: banks and credit unions of all sizes, wealth management practices, and their clients.
What you'll do
Handle inbound support requests from partner staff or customers via email, phone and chat.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools
Update, revise and expand upon existing customer support documentation.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Part time (Saturday/Sunday/Monday)
Who you are
3+ years demonstrated experience in customer service in different forms (phone, email, chat)
Embody the Carefull product and service-first culture; you are both the critical first impression and lifeblood of the product experience
Feel deep accountability for the consistency and overall experience of the product
Ability to multitask, prioritize, and manage time effectively
Excellent communication and presentation skills
About working at Carefull
Be comfortable (or excited) working in a remote environment: we're all over the Western hemisphere and there is no home base. Fantastic communication written, video, phone and reliable follow-through is critical.
Be deeply respectful of your co-workers, all of whom come from different backgrounds, and be highly proactive in your outreach to those you know well and those you dont.
Be ready to tackle whatever may come your way. Agility and nimbleness are keys to success.
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