IT Ops Analyst, Sr. (Remote | DoD Clearance)
<div>Title: IT Operations Analyst, Sr.<br>Location: Remote<br>Clearance: Secret eligible<br><br>About this role:<br><ul><li>Rackner is seeking a Sr. IT Operations Analyst who will provide support to end users for PC, server, mainframe applications, and hardware. </li><li>Handles escalated issues that the first tier of help desk support is unable to resolve.</li></ul><br>We are looking for experience with:<br><ul><li>Troubleshoot issues to determine root-cause and drive to resolution</li><li>Linux and scripting (Bash and Python, etc.)</li><li>Cloud systems and architectures (i.e. AWS, Azure, Google Cloud)</li><li>Active Directory</li></ul><br>What will make you successful:<br><ul><li>The Sr. IT Operations Analyst may interact with network services, software system engineering, and/or applications development to restore service and/or identity and correct core problems.</li><li>Simulates or recreates user problems to resolve operating difficulties and recommends system modifications to reduce user problems.</li><li>The Sr. IT Operations Analyst will maintain currency and highest level of technical skill in field of expertise.</li><li>Possesses and applies expertise on multiple complex tasks, presents solutions to problems, and contributes to deliverables and perform metrics where applicable.</li></ul><br>Nice to Have:<br><ul><li>ServiceNow support</li><li>8750 Certification or Security+ </li></ul><br>Who We Are:<br><ul><li>Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.</li><li>We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.</li><li>We enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.</li><li>Our customers hail from a diverse, ever growing list of industries.</li></ul><br>Program Overview:<br><ul><li>Platform One, a DoD-wide enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging best practices at various classification levels.</li><li>In support of Platform One, the Customer Experience team was developed to provide support throughout the customer life-cycle.</li></ul><br>Benefits / Additional Info:<br><br>Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks, & events are offered as well!<br><ul><li>401k with 100% matching up to 6%</li><li>Highly competitive PTO</li><li>Great health Insurance with large network of providers</li><li>Medical, Dental and Vision</li><li>Life insurance, and short + long term disability</li><li>Industry-Leading Weekly Pay Schedule</li><li>Home office & equipment plan</li></ul><br><br>#ITOperationsAnalyst #Secreteligibility #DOD #Airforce #PlatformOne #remote #enterprise #customerexperience #endusersupport #servers #hardware #firsttier ##troubleshoot #rootcause #Linux #scripting #bash #python #Servicenow #IATII #Securityplus #cloudarchitecture #AWS #Azure #Googlecloud #Activedirectory #Immediatehire</div>
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