Call Center Associate - Medicaid
Job title: Call Center Associate - Medicaid in Netawaka, KS at Conduent State Healthcare, LLC
Company: Conduent State Healthcare, LLC
Job description: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Position is in Topeka, KS. May be a hybrid position; individual can work from home but will be required to report to the office as neededHiring for July 21st startHours of Operation: 8 am – 7 pm CSTTraining length: approximately 6 weeks based on business need, class could be onsite or remoteNOTE: Remote classes require the trainee to attend class on site for a minimum of 2 full days to complete mandatory paperwork and mandatory online LMS courses such as HIPAA.Trainee cannot miss more than 16 total hours during training.Wage:
- Customer Experience Associate III Bilingual - $16.75/hr
- Customer Experience Associate III $16.25/hr
- Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
- Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
- Responds to calls courteously, accurately, and concisely
- Provides a high-quality customer service and focuses on the accuracy of information provided
- Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
- Use standard technology: telephones, e-mail, and web browsers
- Maintain with up-to-date knowledge of regulations, policies, and guidelines
- Complete all assigned training as necessary
- High School diploma or GED equivalent; post-secondary education preferred
- Minimum of six (6) months’ experience in customer service
- Strong computer skills with the ability to maneuver in complex software systems
- MS Office, Outlook, and Internet usage experience
- Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
- Knowledge of Medicaid and managed care programs
- Bilingual Spanish/English with the ability to speak and read both languages fluently.
- Active listening skills
- Customer orientated
- Ability to adapt/respond to different types of characters
- Able to multi-task, prioritize, and manage time effectively
- Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
- Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately
- Willingness to work part of a team
- Maintain the integrity and confidentiality of all records and communications
- All other duties as assigned.
Expected salary: $16.25 - 16.75 per hour
Location: Netawaka, KS
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