Customer Service Representative - Phone Agent (100% remote)

Job title: Customer Service Representative - Phone Agent (100% remote) in Atlanta, GA at GreenSky

Company: GreenSky

Job description: About GreenSky:GreenSky LLC, headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of Sale® for a growing ecosystem of merchants, consumers, and banks. GreenSky’s highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. The GreenSky® Program is operated on behalf of, and financing is offered and made by, federally insured, federal or state chartered financial institutions, which leverage GreenSky’s technology to offer and make loans to primarily super-prime and prime consumers nationwide. Since GreenSky’s inception, nearly 6 million consumers have financed more than $50 billion of commerce using GreenSky’s real time “apply and buy” technology.Position: Customer Service Representative – Phone Agent. This position will report to the Customer Service Front Line Manager.Details:

• 100% Remote Position. (Work-from-home equipment is provided.)


• Internet: Must have high speed internet and a dedicated work-space in the home. Candidates will need to run an internet-speed test to show internet speeds. Typical requirements are speed of 12.5 MBps download and 20 to 25 MBps upload. Wireless minimum is 100 MBps Bandwidth but may vary based on internet usage in the home.


• Start Date: 7/14/2025 (Apply today for immediate consideration.)

• Shifts are available from 10am to 10pm.


• You will be required to work Monday of each week and Saturday or Sunday. You will receive one other day off during the week. Shifts are primarily 9 hours in length with a 1-hour unpaid lunch. The call center is open 363 days/year, we are closed on Thanksgiving and Christmas.


• There are a few split shifts available Monday-Friday with weekends off (these are very limited).

• 2+ years of experience in a call center or help desk capacity required. Financial service experience strongly preferred


• Ability to simultaneously navigate multiple systems and computer screens while engaging a customer over- the-phone


• Proficient in customer services software and tech applications such as Microsoft Office/Teams, SABA, and Ultipro


• Ability to handle high-volume inquiries in a fast-paced environment


• Open-minded and adaptable with willingness to embrace learning new skills and change


• Demonstrate a passion for excellence with respect to treating and caring for customers


• Strong decision making and analytical abilities


• Ability to troubleshoot customer issues over the telephone


• Strong detail orientation and communication/listening skills


• Willingness to work a flexible schedule


• Willingness to accept constructive feedback and turn into actions


• Highly developed sense of urgency and commitment to customer satisfaction


• Bilingual English and Spanish is not required, but is highly preferred


• Ability to work independently and as part of a team


• High School diploma, GED, or equivalent required

Expected salary:

Location: Atlanta, GA

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