Customer Service Supervisor

Job title: Customer Service Supervisor in Lakeland, FL at GEICO

Company: GEICO

Job description: Customer Service Supervisor –Lakeland, Florida

Salary: $59,450 annuallyAt GEICO, our associates are the heart of the company. We’re looking for Customer Service Supervisors for our Lakeland, Florida office who are motivated, solution-oriented, and have a passion for excellent customer service. We’re seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.As a Customer Service Supervisor, you’ll mentor, coach, and develop a team of 8-10 Customer Service Representatives. You’ll play a vital role in the company’s success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers.This job is a great fit for people who are continuous life learners, as Customer Service Supervisors are constantly challenged to stay up-to-date with changes in the insurance industry and educate their team on these updates. Plus, GEICO encourages a promote-from-within culture, so there is plenty of room to grow your career and be rewarded for your hard work and determination.Salary:

Salary: $29.51 per hour / $59,450 annuallyQualifications & Skills:

Prior supervisory experience required, preferably in a high-volume call center or within the insurance industry

Experience successfully managing remote associates preferred

Bachelor’s degree required

At least a 3.0 cumulative undergraduate GPA

Outstanding customer service skills and/or experience

Solid computer, grammar and multi-tasking skills

Highly effective communication and presentation skillsAt this time, GEICO will not sponsor a new applicant for employment authorization for this position.The GEICO Pledge:Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.


• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.


• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.


• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

Expected salary: $59450 per year

Location: Lakeland, FL

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