On Call Client Coordinator

Job title: On Call Client Coordinator in Gastonia, NC at Visiting Angels

Company: Visiting Angels

Job description: Benefits:

• Work from home


• Company parties


• Opportunity for advancement


• Training & development

• Answer telephone professionally and courteously.


• Must be available at all times during the assigned shift to answer and handle calls appropriately from anywhere.


• Average volume of calls- Weeknights: 4-5 calls (usually between 5-8p and from 7-8a. You may occasionally have a call during the night and would need access to your phone at all times. Weekend: 10-15 calls. Times vary.


• You are required to have access to your phone at all times during shift.


• Schedule caregiver team for hours of service for clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.


• Fill open shifts from emergency call outs of caregivers.


• Maintain computer schedules and ensure timely data entry for clients and caregivers.


• Enter and maintain client and caregiver information in the database.


• Provide regular updates to the direct supervisor and office staff


• Provide email to office staff detailing nightly and weekend activity.


• Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.


• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.


• Demonstrate dependability and reliability.


• Maintain professionalism, provides support and encouragement to the caregiver team.

• Home care agency software experience preferred.


• High school diploma and two years of experience in an office setting, preferably in private duty homecare.


• Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.


• Ability to listen and communicate clearly, fluently in English and diplomatically orally and in writing.


• Ability to remain flexible, resilient, calm and maintain a sense of humor.


• Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.


• Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.


• Ability to lawfully work in the U.S.


• Pays $175 per weekend.

• On-the-job training


• Opportunities for advancement


• Work from home

• Monday - Thursday 5p-8a


• Friday 4p - Monday 9a


• On call

Expected salary: $175 - 225 per week

Location: Gastonia, NC

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