Information Technology Specialist (CUSTSPT)

Job title: Information Technology Specialist (CUSTSPT) in Elmendorf AFB, AK at Federal government of the United States

Company: Federal government of the United States

Job description: SummaryAbout the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 773 FSS NAF IT Department on JBER, AK.Regular Full-Time employees have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hours per week.You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers' Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay.Overview

• Accepting applications

Open & closing dates05/21/2025 to 06/04/2025Salary$25 - $30 per hourNAF pay scale hiring rules will apply and is based on qualifying past experiences.Pay scale & gradeNF 3Locationfew vacancies in the following location:Elmendorf AFB, AKRemote jobNoTelework eligibleNoTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanentWork scheduleFull-time - Guaranteed a minimum of 35 hours per week to a maximum of 40 hours per week.ServiceCompetitivePromotion potentialNoneJob family (Series)Supervisory statusNoSecurity clearanceDrug testYesPosition sensitivity and riskTrust determination processFinancial disclosureBargaining unit statusAnnouncement number25-9MFSRI0850827Control number837408300This job is open toClarification from the agencyPlease see the "Who May Apply" section under the Qualifications section.DutiesProvide end-user support for all users and systems within the organization and serve as the organization's first line of help to resolve

IT and computer systems related issues. Perform basic helpdesk duties such as receive visitors and incoming calls; create and

maintain user accounts and records; provide new user orientation and training. Assists in planning for short-tenn and long-tenn loss of

system hardware and software; monitor system efficiency, audit logs, and error logs; perform routine system and database maintenance

and troubleshoot system failures; perform routing system, database, and user data backups; and ensure end-users are trained and

provided user manuals. Consult with customers regarding potential system or program upgrades. Will install, configure, operate, and

provide and coordinate support for all client devices and applications and insure they meet the needs and requirements of the activity.

Provide instructions and assistance to all organizational personnel on the use of Air Force developed and off-the-shelf software

packages. May be required to create, edit, and maintain end-user instructions and manuals. Proactively interacts with users to ensure

proper operation of computer systems, hardware, and software. Research and evaluate, and provide feedback on problematic trends

and patterns in customer support requirements. Work directly with the Air Force Services Agency, contractors, and vendors to resolve

hardware and software issues to include warranty replacements. Update and maintain an approved work order database. Submit and

track work requests to other base agencies. Will assist with tracking and maintaining of the IT asset inventory by preparing required

documents and following established procedures to ensure the accuracy of the inventory. May be required to maintain ledgers to

compile monthly office supplies inventory and pickup parts and supplies as needed. May be required to coordinate with Air Force

Services Agency, other base agencies, and contractors to ensure compliance standards are being met. May be assigned the duties of

Cybersecurity Liaison (CSL}, Equipment Custodian (EC), and/or Records Custodian (RC). Area of responsibility includes end-users,

workstations, servers, and peripherals within the Force Support Squadron. Will keep work areas clean and organized. Will be driving

between different facilities located on Joint Base Elmendorf-Richardson to perform duties. Works under the supervision of the

Assistant Director of IT and will perform other related duties as required.If interested in applying for this position you may preview the online application:RequirementsConditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results to obtain a Secret Security Clearance.


• Must complete a physical in Alaska prior to being sent an Official Job Offer.


• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.


• This position is subject to a pre-employment drug test. The incumbent is subject to random testing for drug use.


• This position requires the incumbent to be a U.S. Citizen.


• This position requires the incumbent to obtain a CompTIA Security+ or other appropriate IA certification.

QualificationsWho May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/04/2025Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring PreferenceIn order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.Qualifying Experience:Knowledge of customer support principles, IT security policies, methods and procedures for documenting resolutions, and troubleshooting. Knowledge of IT design principles, methodologies, and approaches used in testing, installing, operating, managing and maintaining systems that support functional requirements. Must have 2 years of relevant, full-time work experience. Every 2 years of IT related education may be substituted for I year of work experience. Must be able to read, write, and speak English. Successful completion of an Access National Agency Check with Inquiries (ANACI) is required. Must have Comp TIA Security+ or other appropriate IA ce1iification. Must obtain and maintain DoD 8570-M requirements within 6 months of hire. Must be able to lift IT and other related equipment and boxes weighing approximately 50 pounds. Must have a valid driver's license. Must be able to occasionally work evenings, weekends, and be on call. Failure to maintain a security clearance and the proper IA certification can result in removal from this position. Must have a valid driver's license. Must satisfactorily complete a pre-employment drug test.EducationSome federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution.FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.Additional information

• Individual must fully meet qualification/eligibility/background requirements for this position.


• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..


• Male applicants born after December 31, 1959 must be registered for Selective Service.


• Direct deposit is required.


• Satisfactorily complete an employment verification (E-Verify) check.


• A probationary period may be required.


• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).


• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.


• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.


• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.


• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

• Benefits

Expected salary: $25 - 30 per hour

Location: Elmendorf AFB, AK

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