Sr. Content Manager, Product Experience Group
Job title: Sr. Content Manager, Product Experience Group in Colorado at Avalara
Company: Avalara
Job description: What You'll Do:Avalara is an AI-first company transforming how tax compliance is experienced, delivered, and scaled. As part of that mission, we're building a modern, intelligent content operation to support billions of transactions, global users, and AI-driven platforms.We're looking for a Senior Content Manager to lead our enterprise-wide product content operations. This is a strategic, hands-on leadership role within the Product Experience Group (PXG), reporting directly to the VP of PXG. You will work fully remote out of the US (#LI-Remote). What Your Responsibilities Will Be:
- Analyze content performance data to identify trends, improve content strategies, and measure the effectiveness of content at Avalara.
- Develop a reporting model for Avalara content development teams, providing a single view into content needs and performance.
- Guide PXG's intelligent content strategy informing the development of UX writing, help documentation, product/feature guides, integration docs, and support content.
- Set and track measurements for content governance and quality across the product ecosystem using Acrolinx, ensuring all content meets Avalara's editorial standards, terminology, and clarity benchmarks.
- Be a enterprise program owner for structured content development within IXIASOFT CCMS, Oxygen Web Editor, and AI-enhanced workflows.
- Partner with AI/ML, Engineering, and Product to integrate intelligent tagging, generative writing, semantic reasoning, and hybrid RAG models that support our next-gen knowledge systems.
- Promote change management for content transformation plans, including automated tagging, code-to-content workflows, and integration of OpenAI-powered authoring capabilities.
- Improve our customer-centric content philosophy, ensuring that every piece of content is clear, findable, and purpose-built to solve customer problems
- You have 7–10 years of experience in content leadership, strategy, or operations in B2B SaaS environments.
- You have 5+ years of experience with SEO and content best practices, understanding search engine optimization, content user research, content strategies, and product content channels
- You have program management skills
- Knowledge of structured content development, XML authoring, and component-based information architecture.
- Experience with enterprise content tools like IXIASOFT, Oxygen Web Author, Acrolinx, GitHub, and localization systems.
- You have experience working with AI-integrated documentation workflows
- Experience working with or adjacent to AI/ML teams, with an ability to translate technical requirements into content delivery strategy.
- Power BI expertise in at least one Content Management System
Benefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.Learn more about our benefits by region here:What You Need To Know About Avalara:We’re Avalara. We’re defining the relationship between tax and tech.We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.We’ve been different from day one. Join us, and your career will be too.We’re An Equal Opportunity EmployerSupporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
Expected salary:
Location: Colorado
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