Customer Service Representative II

Job title: Customer Service Representative II in USA at BCD Travel

Company: BCD Travel

Job description: Explore your journey at BCD and challenge the status quo!Customer Support Representative (Remote)Full time, United StatesAs a Customer Support Representative, you are the face of our company. You'll communicate and respond to a request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? - Read on!As a Customer Support Representative, you will

• Professionally and quickly respond to inquiries and develop a positive working relationship with Customers, Operations and Vendors


• Research, resolve and respond to customer and logs service issues within specified time period


• Maintains and actively communicates current knowledge of the state of the various travel industries supported (air, car, hotel, etc.)


• Uses industry and system knowledge to find the root cause of an issue, explore and find alternatives to advise/educate the customer

About you

• Extensive knowledge within the corporate travel industry


• Proficiency in GDS Amadeus


• Experience with online support -online booking tools (navigation, technical troubleshooting). I.e Concur


• Demonstrated problem-solving skills


• Excellent customer service skills


• Understanding of ARC rules and regulations


• Displays a positive customer service attitude


• Hours of operation: 7am-7pm CT

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.Your life at BCDWorking at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.You'll be offered

• Flexible working hours and work-from-home or remote opportunities


• Opportunities to grow your skillset and career


• Generous vacation days so you can rest and recharge


• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools


• Travel industry professional perks and discounts


• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Service Representative II is between $47,000 and $57,000. The actual pay depends on your skills, qualifications, experience and geographical location.We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.Ready to join the journey? Apply now!We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].#LI-Remote#LI-DL1

Expected salary: $47000 - 57000 per year

Location: USA

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