Patient Financial Recovery Specialist

Job title: Patient Financial Recovery Specialist in USA at Absolute Staffing & Consulting Solutions

Company: Absolute Staffing & Consulting Solutions

Job description: Absolute Staffing & Consulting Solutions is looking for a Financial Recovery Specialist to join our team of professionals. This is a remote position in a virtual call center setting. If the description below sounds like you, Apply Now!*Seeking applicants who speak both English and Spanish*General Summary:The Patient Financial Recovery Specialists will provide customer service to hospital patients who have questions about their accounts and assist them in settling their patient responsibility balances.Essential Duties and Responsibilities:

• Answer inbound calls from patients as well as place outbound calls to patients through our automated dialer.
• Assist patients with their account which includes setting up payment arrangements on the patient’s unpaid balance.
• Take and process credit card payments over the phone.
• Identify and gather new insurance information.
• Research insurance “Explanation of Benefits” to determine what the insurance may or may not have paid and why.
• Screen the patient for clarity, answer patients’ general questions, and resolve any of the patient’s account issues and concerns.
• Maneuver between several different patient account systems and payment portals.
• Maintain accurate and up to date information in the account notes within all appropriate systems.
• Meet specified collection and productivity goals as assigned by management on a regular basis.

Additional Duties and Responsibilities:

• Always maintain confidentiality of account information.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Maintain a confidential and orderly remote work area.
• Assist with other projects as assigned by management.

Required Skills and Experience:

• A high school diploma or equivalent is required.
• 1 year experience in hospital/ medical customer service environment.
• Previous experience with the medical billing process.
• Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments.
• Experience using EPIC.
• Ability to always present oneself courteously and professionally.
• Ability to stay on task with little or no management supervision.
• Demonstrate initiative and creativity in fulfilling job responsibilities.
• Capacity to prioritize multiple tasks using time management and organizational skills.
• Proficient PC knowledge and the ability to type 30-40 wpm.

Working Conditions:

• Remote work from home office, virtual Call Center environment.
• Must be able to sit for extended periods of time.

Expected salary:

Location: USA

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