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Customer Service Representative (Hybrid)

Remote, USA Full-time Posted 2025-05-22

Job title: Customer Service Representative (Hybrid) in Center Line, MI at Binson's Medical Equipment & Supplies


Company: Binson's Medical Equipment & Supplies


Job description: In industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment & Supplies today!WHAT WE'RE LOOKING FOR:


  • High school diploma or equivalent.

  • Strong verbal and written communication skills.

  • 3 years experience in a call center or customer service role, preferably within a healthcare setting.

  • Proficiency in using computer systems

  • Ability to manage a multi-line switchboard effectively.

  • Excellent organizational skills and attention to detail.

  • Ability to work in a fast-paced environment.

  • Compassionate and patient-centered approach to service.

WHAT YOU WILL BE DOING:

  • Handling Incoming Calls:



  • Answer incoming calls from patients, healthcare providers, and referral sources in a courteous and professional manner

  • Provide accurate information and assistance based on caller needs.

  • Patient Information Management:



  • Accurately enter new patient details into the company’s computer system, including personal information, diagnosis, physician details, product requirements, and insurance information.

  • Maintain up-to-date and precise records of all patient interactions and transactions.

  • Order Processing:



  • Secure written orders from physicians and verify patient insurance coverage.

  • Generate and process orders efficiently, ensuring all necessary information is complete and accurate.

  • Follow-Up Communication:



  • Keep customers and referral sources informed about the status of their orders.

  • Conduct follow-up calls to ensure satisfaction and address any additional needs or concerns.

  • Multi-Line Switchboard Operation:



  • Manage a multi-line switchboard, directing calls to the appropriate departments or personnel as needed.

  • Ensure that calls are answered promptly and routed correctly to minimize wait times.

  • Customer Service:



  • Provide exceptional customer service by addressing inquiries, resolving issues, and offering support.

  • Advocate for patients by ensuring they receive the necessary information and resources.

  • Collaboration:



  • Work closely with other departments and team members to ensure seamless operations and patient care.

LOCATION & SCHEDULE:

  • 26834 Lawrence Ave. Center Line, MI 48015

  • Monday-Friday 8:30 AM - 5:00 PM

REMOTE/HYBRID TERMS:

  • Must train on-site at our Center Line Headquarters

  • Must be able to work a hybrid schedule of minimum 3 days in office

WHAT'S IN IT FOR YOU?

  • Competitive wages and benefits

  • Health, Dental, Vision and Life Insurance

  • Paid Holidays/Floating Holiday

  • Paid Vacation

  • 401k Retirement Savings

  • Growth & Advancement Opportunity

  • Paid training

ARE WE A MATCH?If you think you have what it takes, apply online today! Join our industry-leading organization and put your exceptional skills into action.


Expected salary:


Location: Center Line, MI


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