GUEST SERVICES SUPERVISOR

Job title: GUEST SERVICES SUPERVISOR in Flagstaff, AZ at Federal government of the United States

Company: Federal government of the United States

Job description: SummaryAbout the position: This position is Non-appropriated Fund (NAF) and will be assigned to Fort Tuthill in Flagstaff, AZ.

This is a Regular Part Time position, guaranteed minimum 20 hours, with benefits.May require occasional physical exertion including lifting, carrying, or moving recreational equipment and event setup materials.The first applicant list will be pulled May 27th, then every 2 weeks until filled.

.Overview

• Accepting applications

Open & closing dates05/13/2025 to 06/09/2025Salary$20 - $24 per hourPay scale & gradeNF 3LocationFew vacancies in the following location:Flagstaff, AZRemote jobNoTelework eligibleNoTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanentWork schedulePart-timeServiceCompetitivePromotion potentialNoneJob family (Series)Supervisory statusNoSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processFinancial disclosureBargaining unit statusAnnouncement number25-7IFSWF839519Control number836884100This job is open toClarification from the agencyPlease see the "Who May Apply" section under the Qualifications section.DutiesThe Guest Services Supervisor is responsible for overseeing all Guest Services operations at Fort Tuthill, including Front Desk, Coffee Bar, Rental Equipment Event and Program Support, and Outdoor Adventure Programs. The position supports the mission of providing quality recreation and lodging services for Department of Defense personnel, contributing to resilience, readiness, and community well-being.The Guest Services Supervisor manages daily operations across Fort Tuthill's guest services areas, including front desk lodging, coffee bar, equipment rentals, event support, and outdoor program administration. They oversee guest check-in/check-out, reservations, cashiering, and eligibility verification, ensuring outstanding customer service and compliance with established policies. Regular inspections of lodging units are conducted to maintain quality, cleanliness, and safety standards. The Supervisor leads the coffee bar operation, managing food and beverage service, inventory, ordering, and compliance with food safety standards. They develop specials and promotions to enhance customer engagement and increase sales. They also oversee the equipment rental program, ensuring the proper maintenance, issuance, and tracking of outdoor recreation gear, coordinating repairs or replacements as needed. In support of events and outdoor adventure programs, the Guest Services Supervisor assists with administrative tasks including event logistics, participant registration, communication, setup, and post-event wrap-up. Administrative responsibilities further include managing daily paperwork, financial reconciliations, safe access and cash handling, payroll processing, scheduling, and supporting hiring and onboarding processes. The Supervisor ensures compliance with all applicable policies, maintains accurate records, and supports audits and inspections. Additionally, they manage and update the facility's social media platforms and marketing materials to promote events and services. The Guest Services Supervisor directly supervises lodging clerks, recreation aides, and seasonal staff by assigning work, setting performance standards, coaching employees, conducting evaluations, and recommending disciplinary actions when necessary. They foster a professional, customer-focused team environment and act as alternate facility manager. The Supervisor surveys patrons to assess needs and expectations, resolving sensitive guest issues through direct communication, research, and appropriate follow-up. They prepare necessary documentation and correspondence in response to guest inquiries, complaints, and compliments. They collaborate with Manager to establish and manage budgets for department operations, staff development, and recognition initiatives. They perform front desk duties as needed to support peak operations. In their leadership role, the Guest Services Supervisor communicates management programs to staff, implements corrective actions to resolve work issues, recommends solutions for staffing and operational challenges, and manages leave scheduling and performance management. They provide guidance to employees on improving performance, resolve informal grievances and complaints, and ensure supervisors are kept informed of major developments affecting plans or operations.If interested in applying for this position you may preview the online application:RequirementsConditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results.


• The incumbent must meet state and legal age requirements for the sale of alcoholic beverages.


• This position requires the ability to work a flexible schedule that may include evenings, nights, weekends, and holidays.

QualificationsWho May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/09/2025Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring PreferenceIn order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.Qualifying Experience:

Candidates must have experience in front desk operations within a hotel or lodging facility, including cashiering, reservation management, and customer service. Additional experience managing food and beverage operations, equipment rental programs, event logistics, and administrative support functions is highly desirable. Supervisory experience overseeing a diverse team is required, including knowledge of scheduling, evaluating performance, and addressing employee issues. Candidates should have strong skills in using property management systems, financial reconciliation processes, and Microsoft Office software. Experience with marketing, social media management, and event promotion is preferred. Applicants must possess excellent communication skills, the ability to multitask effectively, and the ability to develop solutions to operational challenges while maintaining high standards of guest serviceEducationSome federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.Additional information

• Individual must fully meet qualification/eligibility/background requirements for this position.


• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.


• Male applicants born after December 31, 1959 must be registered for Selective Service.


• Direct deposit is required.


• Satisfactorily complete an employment verification (E-Verify) check.


• A probationary period may be required.


• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).


• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.


• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.


• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.


• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.


• This position is not included in a bargaining unit.


• Union Name AFGE and Local or Chapter Number 1547.

• Benefits

Expected salary: $20 - 24 per hour

Location: Flagstaff, AZ

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