GUEST SERVICES REPRESENTATIVES
Job title: GUEST SERVICES REPRESENTATIVES in Utah at Federal government of the United States
Company: Federal government of the United States
Job description: SummaryAbout the position: This position will be assigned to the Mountain View Inn, at Hill AFB, UT.This is a Regular Part Time (RPT) position with a guaranteed minimum of 25 hours weekly, and with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave).Recruitment and Retention Incentives may be authorized.Overview
- Accepting applications
- Receives and confirms room reservations by letter, telephone, email, or personal contact.
- Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters.
- Calculates and posts charges to patrons' accounts and balances totals with control records.
- Accepts payment, makes change, and presents departing guest's checkout statements.
- Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
- Maintains current checkout list.
- Maintains and sells sundry sales items to patrons.
- Maintains a professional appearance and demeanor at all times.
- Ensures required information is received from guest and entered into guest folio.
- Prints backup reports from property management system.
- Ensures housekeeping status of rooms is updated.
- Records and notifies appropriate person/organization of maintenance problems reported by guests.
- Ensure front desk area and lobby remains clean.
- Process Night Audit procedures and close credit cards nightly.
- Maintains the lost and found program.
- Ensures that customer service is the first priority.
- This position requires the incumbent to complete a background investigation with favorable results.
- Must have valid driver's license and good driving record.
- The incumbent must be able to work a shift schedule that may include weekends and holidays.
- Must meet state and legal age requirement for sale of alcoholic beverages.
- To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement.
Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. The incumbent must be able to work a regular or rotating schedule that may include day, swing, after hour on call, weekends, and holidays. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). Must possess a valid motor vehicle operator's license. This position has been identified as a Test Designated Position (TDP). The incumbent of this position will be subject to and must consent to a pre-employment and random drug testing.You will be evaluated on the basis of your level of competency in the following areas:EducationSome federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.Additional information
- Individual must fully meet qualification/eligibility/background requirements for this position.
- This may be designated as a Drug Testing Position
- Recruitment and Retention Incentives may be authorized
- Must be able to pass a pre-employment physical (if applicable)
- Must obtain and maintain Security Clearance.
- U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation.
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
- This is a Non-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- This position is included in a bargaining unit.
- Union Name: Local 1592 American Federation of Government Employees.
- Benefits
Expected salary: $15.71 per hour
Location: Utah
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