GUEST SERVICES REPRESENTATIVES

Job title: GUEST SERVICES REPRESENTATIVES in Utah at Federal government of the United States

Company: Federal government of the United States

Job description: SummaryAbout the position: This position will be assigned to the Mountain View Inn, at Hill AFB, UT.This is a Regular Part Time (RPT) position with a guaranteed minimum of 25 hours weekly, and with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave).Recruitment and Retention Incentives may be authorized.Overview

• Accepting applications

Open & closing dates05/13/2025 to 05/27/2025Salary$15.71 - $15.71 per hourPay scale & gradeNF 1Location1 vacancy in the following location:Hill AFB, UTRemote jobNoTelework eligibleNoTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanentWork schedulePart-timeServiceCompetitivePromotion potentialNoneJob family (Series)Supervisory statusNoSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processFinancial disclosureBargaining unit statusAnnouncement number25-8L-FSVL-840742Control number836907300This job is open toClarification from the agencyPlease see the "Who May Apply" section under the Qualifications section.Duties

• Receives and confirms room reservations by letter, telephone, email, or personal contact.


• Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters.


• Calculates and posts charges to patrons' accounts and balances totals with control records.


• Accepts payment, makes change, and presents departing guest's checkout statements.


• Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.


• Maintains current checkout list.


• Maintains and sells sundry sales items to patrons.


• Maintains a professional appearance and demeanor at all times.


• Ensures required information is received from guest and entered into guest folio.


• Prints backup reports from property management system.


• Ensures housekeeping status of rooms is updated.


• Records and notifies appropriate person/organization of maintenance problems reported by guests.


• Ensure front desk area and lobby remains clean.


• Process Night Audit procedures and close credit cards nightly.


• Maintains the lost and found program.


• Ensures that customer service is the first priority.

Performs other related duties as assigned. If interested in applying for this position you may preview the online application:RequirementsConditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results.


• Must have valid driver's license and good driving record.


• The incumbent must be able to work a shift schedule that may include weekends and holidays.


• Must meet state and legal age requirement for sale of alcoholic beverages.


• To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement.

QualificationsWho May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/27/2025Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring PreferenceIn order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.Qualifying Experience:

Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. The incumbent must be able to work a regular or rotating schedule that may include day, swing, after hour on call, weekends, and holidays. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). Must possess a valid motor vehicle operator's license. This position has been identified as a Test Designated Position (TDP). The incumbent of this position will be subject to and must consent to a pre-employment and random drug testing.You will be evaluated on the basis of your level of competency in the following areas:EducationSome federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.Additional information

• Individual must fully meet qualification/eligibility/background requirements for this position.


• This may be designated as a Drug Testing Position


• Recruitment and Retention Incentives may be authorized


• Must be able to pass a pre-employment physical (if applicable)


• Must obtain and maintain Security Clearance.


• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation.


• Male applicants born after December 31, 1959 must be registered for Selective Service.


• Direct deposit is required.


• Satisfactorily complete an employment verification (E-Verify) check.


• A probationary period may be required.


• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).


• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.


• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.


• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.


• This is a Non-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.


• This position is included in a bargaining unit.


• Union Name: Local 1592 American Federation of Government Employees.

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Expected salary: $15.71 per hour

Location: Utah

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