Market Lead

Job title: Market Lead in New York City, NY - Washington DC at Mint House

Company: Mint House

Job description: Join Our HouseMint House offers tailored residential hospitality - apartment-style accommodations that combine the comforts of home with the convenience of a hotel.Designed for today's modern traveler, our tech-enabled spaces cater to bleisure guests seeking both productivity and relaxation. Each Mint House property is thoughtfully designed with a modern aesthetic and sustainable practices, capturing the unique charm of each city.Located in vibrant downtown hubs including New York, Denver, Nashville, Washington D.C., and Dallas, Mint House provides all the essentials for routine living on the road.Discover more about our innovative approach to hospitality at and follow @staymint on Instagram.THE ROLEThe Market Lead will oversee Mint House operations in the Dallas / Fort Worth market. This leader will initially oversee the operations of approximately 120 managed apartment units across 3 properties and support future growth within the market. These properties will span the range of Mint House's varying operating models from properties with full tech automation to properties with on-site front-desk presence. The Market Lead will continuously enhance the guest experience while simultaneously optimizing and streamlining operations to drive strong financial performance.AT MINT HOUSE YOU WILL

• Hire, oversee, motivate, and train team members and third-party vendors on all Mint House's SOPs and programs; provide ongoing communication to the team in order to deliver a tech-forward, personalized, and authentic guest experience.


• Cultivate a service-oriented culture that amplifies diverse voices and fosters an inclusive work environment with a highly motivated and energetic on-site team.


• Ensure the entire team and property are ready, willing, and able to maintain a consistently high level of service and meet Mint House's brand standards.


• Ensure a great guest experience at all properties, maintaining and constantly enhancing NPS and customer reviews.


• Own all aspects of units and guest spaces throughout the market; managing day-to-day activities, ensuring smooth workflows, addressing operational issues, collaborating with Guest Care, Finance, and Commercial teams to optimize guest experiences, customer reviews, occupancy and revenue, and employee engagement.


• Accountable for maintaining 24/7 operational oversight, including responding to emergency and or critical matters outside of standard business hours. Required to proactively arrange appropriate coverage, whether through local leadership, peer support, or remote team members, during time off or scheduled PTO to ensure seamless market operations.


• Identify areas for improvement and implement strategies to enhance operational efficiency and quality.


• Manage operational costs within budget and continuously strive to streamline costs and improve property profitability while delivering an exceptional guest experience.


• Source and manage key vendor relationships, including third party housekeeping and maintenance vendors.


• Ensure apartments are well-maintained and restocked with various items and support and perform housekeeping duties when needed.


• Understand and practice local and state regulations pertaining to short-term rentals.


• Develop strong relationships with multifamily property management teams. Plan and host resident events to bring awareness of Mint House to long term building residents.


• Interact with guests to obtain feedback about their experiences on the property.


• Collaborate with other Mint House Market Leads to share best practices, support each other, and fuel the broader success of Mint House.


• Foster and maintain close work relationships with HQ, facilitating effective communication and collaboration to promote feedback, cross-training, and efficient operations.


• Support future growth in the market by supporting HQ, Development & Expansion with attending and providing feedback on site visits for pipeline properties, supporting operational inputs to underwriting models, and partnering with Expansion on the opening of any new properties in the market.


• Support Revenue Management and Sales teams in the development of effective pricing strategies, balancing seasonality, customer segments, property objectives, and customer satisfaction.


• Support the commercial team in activities aimed at growing revenue and brand position.


• Participate in pod call meetings to discuss Revenue and Sales forecasting, as well as operational requirements.


• Conduct sales tours for various customer segments under the guidance of the Sales team.

WE ARE LOOKING FOR

• Extensive hands-on leadership experience in hospitality operations, with a strong commitment to actively coaching and developing team members, fostering a culture of growth and excellence. Pre-opening hotel experience is valued as an additional asset.


• Financial acumen; will be responsible for the financial health and success of the property, with responsibility for operating expenses and capital investment planning.


• Proven track record of cultivating, managing, and owning high-level relationships both on-site and with external partners, fostering collaborative partnerships for operational success.


• Exemplifies Mint House's core values in all interactions and leads by example.


• Concise communication to propose clear and achievable paths forward, and comfortable solving problems quickly


• Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy, and effort needed to make it a reality


• Growth-minded with an earnest & flexible attitude and be adaptable to policy and procedural changes.


• Process-oriented skill sets to successfully manage vendor relationships i.e, housekeeping, linen/laundry, maintenance, etc.


• Tech Savvy to manage all inventory of systems and products like keypads, locks, and key access boxes.


• Be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Mint House offers competitive compensation packages based on experience and market benchmarks.Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Mint House is an Equal Opportunity Employer and a workplace of belongingness. We're committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.New York City is where we call home, and you'll find HQs near Grand Central at 450 Lexington Ave, right within a WeWork space. No matter where our team members are located, we work on East Coast hours to foster collaboration, communication, and enjoy some lively emoji exchanges. At Mint House, we pause amidst the hustle to celebrate our wins, celebrating personal and company achievements via Slack. Embracing individuality, we honor each person and property, encouraging authenticity.Mint House participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.At Mint House, we are committed to promoting work-life integration in the most natural and enjoyable way possible. That's why we're excited to offer our team members complimentary nights at any Mint House location of their choice, plus exclusive year-round discounts. It's our way of ensuring that our employees can experience firsthand the comfort and convenience we champion. Enjoy your stay on us and see just how we blend work, life, and play at Mint House!

Expected salary:

Location: New York City, NY - Washington DC

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