Full Arch Dental Customer Service Administrator

Job title: Full Arch Dental Customer Service Administrator in Tempe, AZ at Catalis Dental Lab Partners

Company: Catalis Dental Lab Partners

Job description: Job OverviewThe All-on-Four/Full-Arch Dental Patient Doctor Coordinator Administrator is responsible for ensuring seamless communication and operational efficiency between dental professionals, labs, and patients. This role serves as the bridge between oral healthcare providers and the internal dental lab team, focusing on high-quality product lifecycle management and customer satisfaction.Key Responsibilities * Product Lifecycle Management

• Oversee the end-to-end lifecycle of full-arch dental products, ensuring timely progress through the design, milling, and finishing phases.


• Track and report the status of cases at each stage within the lab using internal systems and protocols.


• Software Utilization

• Efficiently operate and manage case tracking through Magic Touch software.


• Maintain accurate digital records of case progress and dentist/surgeon interactions.


• Doctor and Surgeon Onboarding

• Facilitate the onboarding process for dentists and oral surgeons into the lab's portal system.


• Provide technical support and training to ensure optimal use of the portal.


• Internal Case Tracking

• Monitor cases internally, coordinating workflows between departments such as Exocad Design, milling, and finishing to meet deadlines and quality standards.


• Proactively identify and resolve potential bottlenecks or issues in the production pipeline.


• Communication and Relationship Management

• Maintain constant communication with doctors and dental office staff to update them on case statuses, address inquiries, and provide guidance.


• Serve as the primary point of contact for escalations or concerns, ensuring all parties remain informed and aligned.

• Technical Skills: Proficiency in Magic Touch software, familiarity with Exocad Design workflows, and an understanding of milling and finishing processes in dental labs.


• Communication: Exceptional written and verbal communication skills to manage relationships with medical professionals and lab technicians.


• Organizational Abilities: Strong multitasking and time management skills to handle case tracking and workflow coordination efficiently.


• Problem-solving: Ability to troubleshoot issues in product lifecycle stages and propose timely solutions.


• Customer Service Orientation: Dedicated to providing a positive and professional experience for all stakeholders.

• Environment: Office-based with virtual or text chat-based communication with dentists and oral surgeons;


• Schedule: Full-time, with the flexibility needed to address urgent cases or escalations.

Expected salary: $27 - 29 per hour

Location: Tempe, AZ

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