Customer Order Management - Analyst 2

Job title: Customer Order Management - Analyst 2 in San Antonio, TX at Sunrise Systems

Company: Sunrise Systems

Job description: Our client, a leading Medical Devices Manufacturing Company is looking for Customer Order Management - Analyst 2 and This is for an initial duration of 12 Months Contract - San Antonio, TXJob Title: Customer Order Management - Analyst 2

Job Id: 25-08300

Location: San Antonio, TX

Duration: 12 Months Contract

Position Type: Hourly Contract Position (W2 only)

• Workdays/Hours: M - F 7:30am - 4:30pm CST


• Job title: Customer Order Management - Analyst 2


• Hybrid: Office Mon - Thurs, WFH on Fridays

• As part of Global Business Services, the Order Management Analyst is responsible for coordinating touchless end-to-end order flow, and movement of shipments from the Distribution Center to CLIENT internal and external customers.


• The position will interface with key stakeholders (regional business units, distribution operations, and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network.

• Oversee execution service level compliance, and coordinate resource allocation to increase touchless end to end order flow, and timely movement of shipments from the Distribution Center to CLIENT internal and external customers.


• Lead communication between, regional business teams, and appropriate supply planning teams to ensure timely resolution of order issues and visibility to order status.


• Independently sets priorities, meets deadlines, and manages multiple tasks. Provides practical knowledge during team meetings to increase team performance outcomes and serves as a knowledge source for peers.


• Liaise with varying functional unit teams on the status of the orders, including shipping dates and reasons for the delays. Provide information to regions regarding order status, product availability, product information, and regulatory issues.


• Act as the main point of contact for QTC order management processes for CLIENT affiliates (from order receipt until invoicing), ensuring all order milestones are achieved within agreed-upon service levels.


• Utilize excel to monitor, analyze, report, and determine the root cause of order errors. Develops and implements standard operating procedures that impact order management, end to end fulfillment outcomes, and the internal customer experience.


• Provide status updates on all issues/requests to leadership and proactively escalate to leadership when deadlines will not be met.


• Continuously look for operational efficiency opportunities, lead and engage in continuous improvement initiatives.

• Bachelor's degree in supply chain or in lieu of degree, a high school diploma plus 5 years of experience.

• Minimum of 2 years' experience with ERP system(s),


• Minimum of 2 years' experience in a similar role (export, logistics, order management, customer service)


• Minimum of 2 year's prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical)

• Team player with impactful verbal and written communication skills


• Ability to influence without authority


• Strong analytical skills and attention to detail


• Strong customer focus and a track record of implementing best in class service levels


• Ability to build strong relationships with relevant stakeholders


• Skillful at setting priorities, meeting deadlines, and managing multiple tasks


• Versatile learner with the ability to function in a changing environment


• Action-oriented and results-driven, independently seek continuous improvement opportunities


• Must be self-motivated and can be productive with little or no direct supervision


• Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook)


• Advanced Microsoft Excel skills

• Certificate programs in International Logistics and Transportation, Export Operations, and global trade compliance certification preferred

Expected salary:

Location: San Antonio, TX

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