Academic Account Manager (Remote)(Miami, FL)
Job title: Academic Account Manager (Remote)(Miami, FL) in USA at Thomson Reuters
Company: Thomson Reuters
Job description: The Academic Account Manager is responsible for maximizing market share, product revenue, preference and usage in a designated territory by effectively managing a high performing set of assigned law schools. Academic Account Managers are consistently adapting to industry trends to employ in-person and digital engagement methods to effectively communicate the value of Thomson Reuters' platforms to law school customers.Location: This is a remote/work from home opportunity. The ideal candidate can be located in Miami/Fort Lauderdale or surrounding areas.About the Role:In this opportunity as an Academic Account Manager you will:
- Act as high performing account manager to secure long-term, Westlaw, CoCounsel, and Thomson Reuters preferred, loyal customers within a designated territory of assigned law schools
- Own revenue retention responsibility for law school customers in assigned territory. Prospect for new sales opportunities within existing customer base.
- Demonstrate exceptional presentation skills to maximize front-end client relationships
- Demonstrate a high level of professional qualities and an engaging disposition that commands attention and respect of customers in law schools and across all segments
- Exhibit a deep knowledge of Thomson Reuters products such as Westlaw, CoCounsel, Practical Law, and other AI-powered solutions, as well as the legal profession and the academic and law school industry
- Develop strategic territory plans to manage a cost efficient, high performing business, through maximization of both in-person and online training as well as implementation of customer promotions
- Direct responsibilities for Student Brand Ambassador management, including hiring and HR issues, motivational factors, continued training and consistent reporting of activities and results
- Represent Thomson Reuters at various trade shows and conferences, both regional and national in scope.
- Provide consistent and accurate reporting
- Demonstrates to work independently and collaboratively
- Effectively meets customer needs and builds lasting customer relationships; takes responsibility for customer satisfaction and product preference.
- Demonstrates professional qualities and demeanor that commands attention and respect from law school faculty and students
- Proven revenue retention success against target along with excellent account management and territory management skills
- Possesses strong ability to provide customers with high-impact training to exceed their needs
- Strong time management, prioritization and organizational skills. Ability to exercise independent judgment and discretion
- Ability to identify problem areas, trends, and opportunities and recommend action to management
- Competence to effectively lead and manage a team of Student Brand Ambassadors
- Leadership qualities including self-motivation, resilience, positive attitude, and a team player
- Ability to adapt and work in a fast paced environment that changes often
- Ability to master and communicate benefits of Thomson Reuters products and services to maximize value to customers
- Exhibits a strong knowledge of, or willingness to master, law school products such as Westlaw Precision, CoCounsel, print and media programs, workflow solutions, the law school market and the legal profession
- JD required
- Prior legal experience preferred
- Strong communication and presentation skills.
- Customer service orientation and experience
- Proficient in MS Office and Social Media
- Ability to travel to training sessions, meetings and to law school locations as needed – 50% travel may be required
Expected salary: $72100 - 133900 per year
Location: USA
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