Contract Service Desk

Job title: Contract Service Desk in Dallas, TX at Long View Systems

Company: Long View Systems

Job description: DallasTexas Branch - Deskside /Hourly / Temporary Employee /On-siteLong View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!Are you passionate about people and working for a company that values FUN and offers an environment where you can flourish?We are looking for an upbeat and proactive Contract Deskside Consultant for a client site in Dallas, TX! In this role, you will contribute to the business in a number of ways including working with end-users ranging from entry-level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner.A Day in the Life:

• Assist all customers with their questions about any of our supported software and computing platforms


• Act as the single point of contact for all IT issues that are presented to the Service Desk via phone call, voicemail, email, self-service, and/or chat regarding hardware, software and networking


• Monitor the performance of the company's desktop infrastructure and device plans for improved efficiency


• Troubleshoot and diagnose problems and resolve Tier 1 incidents, per the client and/or LVS service catalog.


• Escalate Tier 2 incidents according to client specifications


• Install applications and computer peripherals


• Conduct remote troubleshooting


• Track and escalate outages

• 2+ years of related IT experience


• Knowledge of server operations, infrastructure, web interfaces, and remote access tools


• Experience supporting Microsoft environments in a service desk or deskside support role


• Experience with the following:


• Microsoft Office 2010 / 2013 / O365


• Windows/Linux/Mac OS environments


• Remote support


• PC / printer hardware / VPN / Citrix


• Active Directory


• Supporting mobile devices


• ITIL Incident Management understanding


• Ability to diagnose, research, solve technical issues, and independently to work with Service NOW


• Knowledge of network security practices and anti-virus programs

• Post-secondary education


• A+ certification

Expected salary: $23 - 27 per hour

Location: Dallas, TX

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