Customer Onboarding Specialist

Job title: Customer Onboarding Specialist in Texas at McKesson

Company: McKesson

Job description: McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Current Need:The Customer Onboarding Specialist serves as the primary point of contact for clients/customers that have committed to utilizing McKesson as their wholesaler of choice. Uses in-depth knowledge of compliance and business rules, deep knowledge of buying group and GPO partners, and technical expertise to drive and increase successful onboarding of new business opportunities. Holds direct responsibility for implementation and quality assurance of new business accounts and logistics. Ensures best practices are exercised in documentation of all new business account requirements. May handle escalations and coordinate across functional areas of the company, including Credit, Contract Administration, Regulatory, Finance, Training, and/or Support.This is a heavy remote role within the United States. Preferred locations are Irving, TX and LaVergne, TN.Key Responsibilities:Responsible for the analysis and end-to-end implementation of new customersEnsure that all requirements for pricing, regulatory, and credit are met to release new business accounts for orderingActs as the onboarding lead and works with all departments of McKesson directly related to new customer implementationsWill ensure all SLAs are met by all internal partners to release an account in a timely mannerThe Customer Onboarding Specialist is responsible for providing first contact support, advocacy, and issue resolution with internal and external stakeholders/customersWork collaboratively with business partners and stakeholders to provide onboarding progress reports, ad hoc request, special projects, and providing actionable insight for strategic decision-makingEnsure all workflow submissions are accurate and timely for new business onboardingsPerform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policiesResponsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customersProactively seek ways to continuously improve processes to achieve greater efficiencies and better controlsWork to facilitate business problem solving and present hypotheses and recommendations to leadershipAdditional duties support new customer implementations as assignedMinimum Requirement:Typically, 0-2 years of project management, sales support, operations, and/or administration experience. May have degree or equivalent.Critical Skills:Strong interpersonal, oral, and written communication, project management and business acumen.Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook.Expected Competencies:High degree of self-motivation and ability to work independently in a high stress, fast-paced, quality-oriented environmentStrong organizational skills and ability to manage multiple implementations at one timePositive, professional demeanor and presentation in all internal and external interactionsA strong attention to quality, detail, and confidentialityExcellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customersAbility to manage effective meetings; keeping them on track, focused and encouraging active participationA fast learner with an innovative and positive approachAdditional Knowledge & Skills:Pharmaceutical industry experience a plusSmartsheet, Tableau, SQL, MS Access knowledge a plusWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseOur Base Pay Range for this position$22.28 - $37.14McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our page.Join us at McKesson!

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Location: Texas

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