Customer Service Coordinator - Direct Sales (Remote)

Job title: Customer Service Coordinator - Direct Sales (Remote) in Massachusetts at Aramark

Company: Aramark

Job description: Description :The Customer Service Coordinator will support inside and outside sales representativesResponsibilities/Essential Functions:

• Responsible for increasing customer retention through process knowledge and program management implementation.


• Required to manage revenue backlog based on assignment.


• Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners.


• Create tutorials and facilitate customer meetings via webinars.


• Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer’s needs are met on schedule.


• Pro-actively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities.


• Advanced knowledge in direct sales order entry system, value added-services, and all operational processes.

• Ability to facilitate and lead projects.


• Experienced Presentation skills.


• Ability to take analytical approach to problem solving.


• Strong resolution orientation with outstanding communication and customer service skills.


• Strong communication skills / grammar.


• Ability to work independently in a fast paced and changing environment.


• Strong computer skills required.


• Microsoft Office knowledge required including strong Excel, Outlook, Word and Windows.

• Remote.

• College degree preferred and/or minimum 3 years office experience.

Expected salary: $20 - 22 per hour

Location: Massachusetts

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