Shift Lead Telehealth Program Assistant - Virtual Health

Job title: Shift Lead Telehealth Program Assistant - Virtual Health in Hershey, PA at Penn State Health

Company: Penn State Health

Job description: Job Description:Penn State Health - Penn State Health CorporationLocation: US:PA: Hershey

Work Type: Full Time

FTE: 1.00

Shift: Varied

Evening Shift Differential: $2.00/hour, Night Shift Differential: $2.50/hour

Hours: 4:00p - 12:30a; 12:00a - 8:30a

Recruiter Contact: Garrett C. Kieffer atSUMMARY OF POSITION:Telehealth Program Assistant Shift Leader will serve the health system with virtual care needs and assist the department supervisor in the smooth daily operation of the Tele-observation Department by assisting with direction and acting as content and technology experts across all shifts. Shift leads will engage with clinical and non-clinical staff to ensure virtual patient safety and observation needs are met and effective.Must be computer proficient and customer service driven. Requires on site work at Virtual Care officeESSENTIAL DUTIES: The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Assist weekend on call management team with weekend supervision and coverage.


• Assume role as point of contact for evening and night shift rotations in the department.


• Assist the supervisor and on-call management with covering call offs and staffing needs.


• Assist the department management with training and orientation of new hires as well as continuing education and development of the department staff.


• Assist management and building operations with mitigating emergencies and downtime in a professional and timely manner.


• Assist staff with patient safety reporting and be responsible for representing the department in weekend and holiday safety briefs.


• Will perform all duties as a telehealth program assistant when lead duties are completed or not needed during a shift.

MINIMUM QUALIFICATION(S):

• High School diploma or equivalent education


• Minimum one (1) year experience of patient care or medical office experience


• Minimum one (1) year experience of leadership or supervisory experience

WHY PENN STATE HEALTH?Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).


• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.


• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.


• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.


• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.Union: Non Bargained

Expected salary:

Location: Hershey, PA

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