Virtual Telephone Support
Job title: Virtual Telephone Support in Seattle, WA at MUTW, LLC
Company: MUTW, LLC
Job description: MUTW LLC is a rapidly growing tech company that specializes in providing innovative solutions to businesses around the world. Our team is dedicated to providing exceptional customer service and cutting-edge technology to help our clients succeed in today's fast-paced market.We are seeking a tech-savvy Virtual Telephone Support Specialist to join our dynamic team. As a Virtual Telephone Support Specialist, you will provide our clients with top-notch customer service and technical support over the phone. You will play a crucial role in ensuring the satisfaction and retention of our clients by efficiently resolving any technical issues they may encounter.Key Responsibilities:- Handle a high volume of customer calls and provide excellent customer service- Diagnose and troubleshoot technical issues reported by clients- Utilize remote desktop tools to provide quick and efficient solutions to technical problems- Document and track customer inquiries and resolutions in our CRM system- Collaborate with team members to identify recurring issues and provide suggestions for improvement- Stay updated with the latest technology and product updates to provide accurate support to clientsQualifications:- Minimum of 1 year experience in a customer service or technical support role- Strong technical skills and understanding of computer systems and software- Excellent communication and problem-solving skills- Ability to multitask and work in a fast-paced environment- Proficient in using remote desktop tools- Experience with CRM systems is a plusBenefits:- Competitive salary and room for growth- Flexible work hours and option to work remotely- Dynamic and collaborative work environment- Health, vision, and dental insurance- Paid time off and holidaysJoin our team and make a difference in the lives of our clients by providing exceptional customer service and technical support. Apply now for the Virtual Telephone Support Specialist position at MUTW LLC.Compensation Range: $55K - $60K
Expected salary:
Location: Seattle, WA
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