Customer Service Team Lead (Remote - Georgia, US)

Job title: Customer Service Team Lead (Remote - Georgia, US) in USA at Jobgether

Company: Jobgether

Job description: About Jobgether:Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Property and Casualty Customer Service Team Lead in Georgia, US.We are looking for an experienced and motivated Customer Service Team Lead to guide and support a high-performing team within a property and casualty insurance environment. In this role, you’ll oversee day-to-day customer service operations, resolve escalated issues, and ensure team members have the tools and training to succeed. You'll serve as a hands-on leader, coaching agents, monitoring performance, and contributing to the overall effectiveness of the customer support function. This is a remote opportunity for a leader who thrives in a fast-paced, customer-first environment and who is committed to developing team excellence.Accountabilities:

• Provide daily operational oversight and support to the customer service team


• Respond to escalated customer calls and assist team members with resolution strategies


• Monitor performance metrics including call times, breaks, and adherence to schedule


• Deliver one-on-one coaching and conduct regular side-by-side evaluations


• Support the onboarding and training of new hires to ensure role readiness


• Lead by example in providing outstanding customer service


• Assist with queue management by taking calls when necessary


• Ensure compliance with internal procedures and insurance licensing requirements

• High school diploma or equivalent required


• Active Property and Casualty Producer License, or willingness to obtain it


• At least 3 years of call center or 2 years of customer service experience


• Proven ability to coach, mentor, and lead a team effectively


• Strong written and verbal communication skills


• Proficient in Microsoft Office, Outlook, and data entry systems


• Bilingual in English and Spanish is a plus


• Excellent soft skills including active listening, problem-solving, and professionalism


• Comfortable multitasking between systems and applications during live calls


• Must meet physical demands of a remote role with consistent phone and computer use


• Commitment to complete pre-licensing requirements within designated timelines

• Health, Dental, and Vision Insurance


• Paid Vacation and Disability Insurance


• Employer-matching 401(k) program


• Company-paid licensing courses and exams (loan forgiven after one year of service)


• Fully remote position with flexible scheduling


• Opportunities for professional growth and leadership development


• Inclusive and collaborative work environment

Expected salary:

Location: USA

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