Puerto Rico HRO Processing Assistant I - Virtual

Job title: Puerto Rico HRO Processing Assistant I - Virtual in USA at Alight

Company: Alight

Job description: Amazing Opportunity and Great Place to Work!Are you looking for a new opportunity to work in a goal-oriented team?Our storyAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of improving lives.Be Alight – act with integrity, be real and empower others.It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at .About the RoleLeave of Absence (LOA) Administration is an exciting optional service offered to clients in Puerto Rico. The team provides administrative and transactional support services for employees' leave of absence requests.Responsibilities

• Answering LOA calls as their primary task and makes RTW calls.


• Processing LOA assistant conducts outbound follow-up calls. During each call, they employ active listening, probing, play-back, and style-matching techniques to assess customer requirements.


• Sends leave request emails to supervisors/HR/OHS


• Monitoring account mailbox and faxes for new leaves entry in LOA system, LOA extensions. Generate leave policy kits and assign cases to applicable LOA client specialist.


• Entering data and update information of cases in the system for LOA Client Specialist call backs


• Managing 3- point contact partial process collect new medical release forms, send MRF to medical office. Contact medical office administrator to coordinate case management and support update activity reports.


• Processing LOA assistant will support the Client Specialist by tracking cases and carrying out HRIS transactions. This includes Advice to Pay and Leave Status Feeds. Assist with administrative projects, such as updating employment statuses, using format.


• Collaborating with the LOA team to enhance service delivery efficiency and quality. This involves implementing improved automation, streamlining processes, quality initiatives, and enhancing online reference tools.

Requirements

• Able to process assistant needs a thorough understanding of the leave process cycle. Case Management System, client specifics and relevant laws. Able to prioritize urgent case support.


• Develop within the role includes strengthening existing competencies. Leveraging skills across client teams and taking on new opportunities.


• Need LOA Processing Assistant facilitates warm transfers to the client’s disability vendor and initiating claims. Ensure smooth information transfer and handle confidential issues. Exceptional communication and customer service skills to interact effectively with external disability vendors.


• Able to work with LOA Client Specialist and disability Vendors


• Need to support LOA Client Specialists by providing accurate information. Ensure quality leave case management and document inquiries and leave initiations concisely, requiring effective written communication skills.


• Possess diploma High School is a must, college or bachelor's.


• Possess computer knowledge.


• Able to communicate in English and Spanish.


• Experience or knowledge in Leave of Absence.

Alight requires all virtual interviews to be conducted on video.Flexible WorkingSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Our commitment to InclusionWe celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact .Equal Opportunity Policy StatementAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

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Location: USA

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