Customer Support Team Lead - (Remote - US)

Job title: Customer Support Team Lead - (Remote - US) in USA at Jobgether

Company: Jobgether

Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Support Team Lead in the United States.We’re looking for a people-first leader to guide and inspire a remote team of customer support professionals. As a Customer Support Team Lead, you will be responsible for coaching your team, analyzing performance metrics, and identifying opportunities for continuous improvement. You’ll work cross-functionally to ensure customer issues are resolved efficiently and escalations are handled with care. If you're passionate about customer success, data-driven decision making, and fostering a high-performing culture, this role is a perfect opportunity to make a real impact.Accountabilities:

• Lead, mentor, and support a remote team of 10–15 customer support agents


• Analyze and interpret support metrics to meet and exceed team KPIs


• Deliver consistent coaching and feedback through regular 1:1s and development sessions


• Oversee onboarding and training of new team members to ensure long-term success


• Collaborate with departments such as Product, Professional Services, and Customer Success to improve workflows


• Identify and address trends or recurring issues based on customer feedback and data


• Manage and resolve customer escalations in a timely, professional manner


• Drive continuous improvement initiatives within support processes

• 2–3 years of experience in customer support, with leadership experience strongly preferred


• Proven ability to manage a remote team and foster team engagement


• Strong analytical skills with the ability to interpret data and drive decisions


• Excellent communication, coaching, and interpersonal skills


• Experience in SaaS or tech industry preferred but not required


• Proficiency in Microsoft Office Suite (Outlook, Excel, SharePoint, Word)


• Comfortable in a fast-paced, performance-driven environment


• Bachelor's degree preferred but not required

• Competitive salary and performance-based incentives


• Remote-first work environment with flexible scheduling


• Open Paid Time Off (PTO) policy


• Paid parental leave and employee wellness programs


• Opportunities for career growth and internal development


• Supportive team culture and mentorship programs


• Full medical, dental, and vision coverage


• 401(k) with company match


• Inclusive and collaborative company culture

Expected salary:

Location: USA

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