Associate Manager, B2B Sales Support (Remote)

Job title: Associate Manager, B2B Sales Support (Remote) in USA at Concentrix

Company: Concentrix

Job description: Job Title: Associate Manager, B2B Sales Support (Remote)Job Description The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.WHAT YOU WILL DO IN THIS ROLESupervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)Monitor and review performance metrics and staff-related matters to support team development and engagementConduct regular performance reviews with team members and ensure adherence to the performance management processIdentify and develop succession plans for potential leaders within the team to maintain a strong talent pipelineFacilitate management meetings and team huddles to keep the team informed about business updates and motivate team membersLead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomesCollaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clientsMaintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalationsYOUR QUALIFICATIONSBachelor's Degree in related field from a four-year college or university with 5+ Years of Experience preferred.Proven ability to manage, prioritize, and communicate competing deadlinesPrior ability to direct specific tasks through prescribed processes, as well as identify, document, and implement improvementsPrior experience with process improvement/standardizationDemonstrated successful ability to prioritize and multi-task in a time-sensitive environment, leveraging high level of independent judgementStrong working knowledge of Microsoft Office Suite. Specifically, intermediate to advanced Excel and PowerPoint skillsProven strong people management, leadership, and coaching skillsWHAT'S IN IT FOR YOU
At our company, we truly believe in the power of our team, and we are dedicated to championing our people. This is why we make it a priority to significantly invest in our game-changers, infrastructure, and capabilities, ensuring both your success and that of our customers. Here's how we'll support your career development and personal growth in this role:The base salary range for this position is $40,900-$50,200 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.DailyPay enrollment option to access pay "early," when you want itCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyWork-from-home convenience with company-supplied technologiesPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreThe deadline to apply to this position is June 19th, 2025.Location: USA, TN, Work-at-HomeLanguage Requirements: English (Required)Time Type: Full timePhysical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theConcentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites:

To request a reasonable accommodation please click .If you wish to review the Affirmative Action Plan, please click .

Expected salary: $40900 - 50200 per year

Location: USA

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