Product Solutions Manager

Job title: Product Solutions Manager in Arizona at American Express

Company: American Express

Job description: Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.We are looking for an experienced Product Solutions Manager to join our Product & Engineering team. In this role, you will be responsible for driving product adoption by working closely with customers to understand their needs, designing integrated solutions, and ensuring seamless implementation. Working with the Product team, you will act as a key liaison between customers, internal stakeholders, and third-party technology providers to achieve ongoing success. This role requires a combination of technical expertise, customer engagement, and training capabilities.What You’ll Do:

• Work closely with customers to understand their travel booking and logistics needs.


• Design and propose integrated solutions that align with customer workflows and systems.


• Demonstrate the value of the product to prospective customers and support the sales process.


• Collaborate with internal teams (including Product, Engineering, and Sales) to refine solutions based on customer feedback.


• Lead the onboarding process for new customers.


• Customer Engagement & Solution Design.


• Develop and deliver training programs for end users, ensuring effective product adoption.


• Act as the primary point of contact during and post-implementation.


• Manage relationships with third-party system providers to maintain compatibility, optimize integrations and develop business opportunities.


• Stay up to date on industry developments and technology changes that impact integrations.


• Work with internal and external stakeholders to improve operations and performance.

What We’re Looking For:

• 5+ years of experience in product solutions, customer success, or technical sales in the travel industry.


• Detailed knowledge of travel technology and systems.


• Proven experience in designing and implementing technology solutions for corporate customers.


• Understanding of API integrations and enterprise system interoperability.


• Excellent communication and presentation skills, with the ability to translate technical concepts into business value.


• Experience in training and onboarding users for software platforms.


• Ability to manage multiple stakeholders, including customers, internal teams, and third-party providers.


• Comfortable working with globally dispersed and remote teams.


• Knowledge of Energy, Mining, Marine travel and operations.


• Knowledge of enterprise people logistics platforms.


• Knowledge of agile and other development methodologies.

Location United StatesThe US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.The #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Expected salary: $70000 - 140000 per year

Location: Arizona

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