Primary Support Engineer, PeopleSoft FSCM

Job title: Primary Support Engineer, PeopleSoft FSCM in Austin, TX at Support Revolution

Company: Support Revolution

Job description: Primary Support Engineer, PeopleSoft FSCMWe have an exciting opportunity for an experienced Primary Support Engineer, PeopleSoft FSCM professional to join our growing international Delivery Team!About the role:As a Primary Support Engineer, PeopleSoft FSCM, you will play a key role in ensuring the integrity, reliability, and performance of PeopleSoft applications for our clients. You’ll be responsible for troubleshooting, problem-solving, and providing expert support, ensuring prompt and effective solutions.This is a fully remote position, offering flexibility to work from anywhere within the United States.What you’ll be doing:As a Primary Support Engineer, PeopleSoft FSCM, you will:

• Provide in-depth knowledge of PeopleSoft FSCM across multiple releases and industries


• Provide PeopleSoft-specific configuration knowledge across releases and modules


• Collaborate effectively with cross-functional teams of varying experience levels


• Address problems of diverse scope where analysis of data requires evaluation of identifiable factors


• Utilize good judgment in selecting methods and techniques for providing quality support to our clients


• Take ownership of resolving customer issues in accordance with service level agreements (SLAs), balancing speed and quality


• Act as a cross-functional team member to resolve cases.

• 10+ years PeopleSoft FSCM experience


• Extensive technical and/or functional experience with PeopleSoft


• Knowledge of localizations, architecture, implementation and key functionality within the PeopleSoft application


• Excellent analytical and critical thinking skills


• The ability to successfully engage in multiple initiatives concurrently


• The ability to work on significant and unique issues where analysis of situations, data or requires an evaluation of the unknown and unfamiliar


• A proactive, hands-on approach with a team-player mindset


• Strong written and verbal communication skills


• A self-starter mentality with a detail-oriented and results-driven work ethic

• Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team


• Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!


• Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

• Competitive Salary


• Medical, Dental, and Vision coverage


• 401K retirement savings plan


• Length of Service Awards, including additional annual leave, bonuses, and paid sabbaticals


• Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity


• Employee Assistance Program (EAP) – 24/7 confidential support and counselling services


• Employee Development – A personalized competency framework with training opportunities to advance your career


• Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose

Expected salary:

Location: Austin, TX

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