Customer Success Manager | $55K-$75K + Remote + Career Growth | Exciting Event Planning Funded SaaS
Job title: Customer Success Manager | $55K-$75K + Remote + Career Growth | Exciting Event Planning Funded SaaS in Philadelphia, PA at PhillyTech
Company: PhillyTech
Job description: Company Description**ARE YOU READY TO TRANSFORM THE SAAS EVENT INDUSTRY AND GROW IN YOUR CAREER?**This position gives you the ability to get on the ground floor of an amazing seed-round SaaS company and grow within the organization.Our client is a fast-growing, $3M seed-funded B2B SaaS startup revolutionizing how event professionals source and book venues. Their platform streamlines and simplifies event booking management in real time for event planners, hospitality professionals, and DMOs. Their platform is also used by 150K+ hotels, including industry leaders such as Marriott, Hilton, and Hyatt.This is an exciting growth opportunity - our client plans to double their team headcount and expand their customer base beyond Europe and North America. This is also a great opportunity with career advancement potential.Company Culture:This is an amazing opportunity if you’re looking to grow, where you will directly impact the growth and success of an incredible company and team.Our client values accountability, an ownership mindset, and a data-driven approach. Their collaborative team where each person’s contributions directly impact their success. Their company is scaling fast where micromanagement does not exist, and you’ll have the freedom to think outside the box, bring fresh ideas, and get creative with your processes.You’ll work closely with the founders and C-Suite, allowing you to make a real difference and be part of strategic decisions. If you're someone who thrives in a fast-paced, entrepreneurial environment with opportunities for growth and advancement, this is the place for you!Benefits
- Health Coverage: 100% employee and 50% dependent coverage for vision, health, and dental.
- Maternity Leave: Support for growing families.
- Future 401K Plan: Coming soon!
- Quarterly Meetups: Connect and collaborate in person with the team.
- Remote work budget and opportunities for leadership advancement.
- Proactively reach out to hotels that need to join our platform to respond to planner RFPs.
- Follow a proven script and onboarding process, adapting when needed.
- Track and maintain consistent follow-ups with hotels.
- Maintain and update hotel contact information and associate hoteliers with their properties.
- Monitor RFP response rates and identify/prioritize overdue RFPs.
- Facilitate communication between hotels and planners.
- Work with various stakeholders, including hotel staff, sales managers, and planners, while maintaining organization-wide communication standards.
- Respond to inbound inquiries from planners and hotels via Intercom chat, email, and phone.
- Update and improve existing support content and macros to reflect product updates.
- Provide feedback to product and customer success teams to improve user experience.
- User Feedback Integration: Monitor customer feedback and support inquiries to identify gaps or improvements needed in existing content.
- Collaboration: Work with support, product, and marketing teams to ensure documentation aligns with product updates and company messaging.
- 1-3+ years of experience in SaaS customer success, in a startup environment.
- Self-motivated with a track record of working well independently.
- Must be comfortable being on the phone with customers.
- Excellent communication skills, both written and verbal.
- Must be able to work in a fast-paced environment with the ability to prioritize, multi-task, perform well under pressure, meet deadlines, and work a flexible schedule.
- Excited to work in a startup environment and have a track record of being adaptable to changing priorities in a fluid, high-growth environment.
- Must be comfortable working 12 PM to 9 PM EST shift (negotiable based on time zone).
- Highly proactive beyond owning a customer support process - not an order taker.
- A clear, professional communicator, both written and verbal.
- Comfortable with learning and utilizing customer support tools, email, and chat messaging.
- Process-oriented yet adaptable in a fast-moving environment.
- Highly organized and proactive with strong follow-through.
- Experience or interest in the events/hospitality industry is a bonus.
Expected salary: $55000 - 75000 per year
Location: Philadelphia, PA
Apply for the job now!
[ad_2]
Apply for this job