Call Center Representative - Remote
Job title: Call Center Representative - Remote in Oceanside, CA at Alliance Services, Inc.
Company: Alliance Services, Inc.
Job description: DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES
DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICAJob Location: Fully Remote (US)
Est. Hourly Pay: $30.50 - $43.90
Job Type: Full-time/Part-time/ContractWe are excited to welcome you to our office and our team members are dedicated to ensuring your long-term success. The health and safety of our employees, their families, our clients, candidates, and our communities are of the utmost importance to us and we are following the recommended social distancing guidelines.JOB RESPONSIBILITIES
- Initiate or handle calls with customers by phone
- Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
- Educate customers on account terms and payment plans
- Negotiate and offer solutions for repayment that best suits the consumer and the business
- Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up
- Ability to successfully pass criminal background check, along with a drug screen
- Authorized to work in the United States
- High school diploma or GED
- Proficiency in Windows operating system
- Strong typing skills
- Customer service experience
- Knowledge of financial concepts
- Ability to work independently and in a team environment
- Excellent communication and problem-solving skills
- Familiarity with accounts receivable and accounts payable processes
- Prior experience in a call center or similar role
- Understanding of medical terminology and billing proceduresBENEFITS:We offer an attractive and competitive benefits package for full time employees which includes but not limited to:
- Medical
- Dental
- Vision
- $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
- Flexible Spending Account
- 403(b) retirement plan
- Long Term and Short Term Disability
- Legal Plan
- Dependent Care Expense Account
- Life Insurance/Supplemental Life Insurance
- Pet Insurance
- HRA
- Training programs including a Mentorship program
- Employees may be eligible for Federal/Public Student Loan Forgiveness
- Career growth and Promotional opportunities
- Employee Perks and Discounts to Broadway shows and more
Expected salary: $30.5 - 43.9 per hour
Location: Oceanside, CA
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