Bilingual Chinese Online CSR

Job title: Bilingual Chinese Online CSR in Jefferson, TX - Dallas, TX at Manpower

Company: Manpower

Job description: Our client, a leader in the customer service industry, is seeking a Bilingual Chinese Online Customer Service Specialist to join their team. As a Bilingual Chinese Online CSR, you will be part of the customer support department, providing exceptional service to clients. The ideal candidate will have strong communication skills, patience, and a service-oriented mindset, which will align successfully in the organization.Job Title: Bilingual Chinese Online Customer Service SpecialistLocation: Remote (Must reside in Dallas, TX)Pay Range: $23 - $27 per hourWhat's the Job?

• Provide professional pre-sales and after-sales services to customers through online chat, email, and phone.


• Answer customers' questions about products, orders, logistics, etc.


• Handle customer complaints and feedback, and promptly follow up on solutions.


• Coordinate with relevant internal departments to ensure efficient handling of customer issues.


• Organize and update FAQs, commonly used templates, and internal process documents based on customer issues.

• Fluent Chinese and English communication skills (written and spoken).


• Clear written English expression, able to handle English emails and communication independently.


• Patient, with good service awareness and communication skills.


• Online customer service experience or relevant Client Server experience is preferred.


• Proficient in using common work software and online customer service systems.

• Opportunity to work in a dynamic and supportive remote environment.


• Comprehensive training provided to ensure your success.


• Work with a diverse team and gain valuable experience in customer service.


• Flexible working hours to help maintain a work-life balance.


• Potential for growth and development within the company.

• Medical and Prescription Drug Plans


• Dental Plan


• Supplemental Life Insurance


• Short Term Disability Insurance


• 401(k)

Expected salary: $23 - 27 per hour

Location: Jefferson, TX - Dallas, TX

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