Contact Center Chat Representative - Remote (Baton Rouge, LA) in Baton Rouge, LA

Job title: Contact Center Chat Representative - Remote (Baton Rouge, LA) in Baton Rouge, LA at Pelican State Credit Union

Company: Pelican State Credit Union

Job description: The role of the Remote Online Chat Representative is responsible for serving our members' needs through all channels, including chat, messaging, email, and even by phone. They are a one-stop shop for providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and so much more. They are responsible for cross-selling Pelican products and services and opening and closing deposit accounts of all types. The ideal candidate must have excellent grammar and writing skills and be comfortable in a sales environment!A Day in the Life of a remote Online Chat representative INCLUDES:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.


• Providing support to ensure online membership applications are completed and submitted within a timely manner.


• Effectively discussing member’s needs on financial matters through multiple remote technology secured/unsecured access channels.


• Acting as a subject matter expert for all online products and services including, but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.


• Maintaining a strong working knowledge of Pelican's products and services.

• A High School Diploma or equivalent.

• 1 year of experience in a customer service position.


• Must meet the requirements for our Telecommuting Program. (More information below!)


• Excellent oral, written, and telephone communication skills.


• Strong problem-solving and member service skills.


• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

• Work Schedule

• Monday-Friday

• 8:00 AM – 6:00 PM

• Rotational Saturday shift 8:30 AM – 1:30 PM


• Travel

• Travel is not necessary for this position.


• Telecommuting

• Telecommuting is possible for this position once training is complete.

• Requirements include:

• A dedicated workspace


• Secure and strong internet connection


• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift


• An environment free from loud noises or outside distractions


• The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.

• Medical, Dental, and Vision Insurance with generous employer premium contributions.


• Health Savings Account with employer contributions for eligible employees.


• Employer-Paid Group Life Insurance.


• Voluntary Dependent Life Insurance.


• Paid Vacation & Sick Leave.


• 15 Paid Holidays, including a Cultural Floating Holiday.


• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.


• Paid Time Off to volunteer with approved non-profits and charities.

Expected salary:

Location: Baton Rouge, LA

Job date: Wed, 07 May 2025 01:54:28 GMT

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