Customer Support/Live Chat Support in USA

Job title: Customer Support/Live Chat Support in USA at iOrtho

Company: iOrtho

Job description: Ortho continues to provide patients with new technologies and innovative procedures designed to make state-of-the-art treatments readily available while maximizing outcomes.The RoleYou will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.


• Partnering with the sales team to ensure that new customers are onboarded successfully.


• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.


• Ensuring a high level of customer renewals.


• Building strong product expertise and providing training & ongoing support as required.


• Providing feedback and advocacy on customer pain-points to internal teams.


• Handling inbound calls and emails in a professional manner.


• Resolving customer inquiries and requests and ensuring strong customer satisfaction.


• Working with various internal teams to ensure prompt and accurate order processing and delivery.


• Escalating customer feedback as required.

• You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Medical Devices industry.


• You possess excellent interpersonal as well as written and verbal communication skills.


• You are a strong networker & relationship builder


• You pay strong attention to detail and deliver work that is of a high standard


• You are a strong team player who can manage multiple stakeholders

• Work alongside & learn from best in class talent


• Flexible working options


• Opportunity to make a positive impact

Expected salary: $30000 per year

Location: USA

Job date: Fri, 28 Feb 2025 02:54:50 GMT

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