Business Customer Service Representative in Stephenson, VA

Job title: Business Customer Service Representative in Stephenson, VA at Great Falls Septic Service Inc

Company: Great Falls Septic Service Inc

Job description: Benefits:

• Company parties


• Competitive salary


• Dental insurance


• Employee discounts


• Health insurance


• Opportunity for advancement


• Paid time off


• Vision insurance

Benefits/Perks

• Opportunities for rapid pay increases based on demonstrated experience and the ability to quickly learn and effectively apply essential office skills.


• Competitive Compensation


• Paid Time Off


• Career Growth Opportunities


• Medical, Vision and Dental Insurance

Job SummaryWe are seeking a friendly and detail-oriented Customer Service Representative to join our septic company. In this role, you will be the first point of contact for customers, providing exceptional service through phone, email, and in-person interactions. Your responsibilities will include scheduling appointments, addressing customer inquiries, and assisting with billing and service-related questions.The ideal candidate is organized, communicates effectively, and can handle customer concerns with professionalism. This position offers an excellent opportunity to be part of a growing company and contribute to delivering top-quality service to our clients.Responsibilities*Answer incoming calls and respond to customer inquiries in a professional and courteous manner.

*Schedule and coordinate septic system inspections, maintenance, and service appointments.

*Provide accurate information about services, pricing, and timelines.

*Handle customer concerns, resolve issues when possible, and escalate complex complaints to management if needed.

*Maintain and update customer records, service histories, and billing information.

*Process payments, invoices, and assist with basic bookkeeping tasks.

*Communicate effectively with field technicians to ensure accurate scheduling and service delivery.

*Follow up with customers to confirm appointments and ensure satisfaction after service.

*Assist in preparing and sending customer reminders, quotes, and follow-up communications.

*Stay informed about company services, policies, and industry regulations.Qualifications

• High school diploma/GED


• Previous experience as a Customer Service Representative or in a similar role is preferred


• Comfortable using computers


• Excellent phone and verbal communication skills


• Understanding of active listening techniques and multi-tasking skills


• Ability to work well under pressure


• Highly organized with the ability to prioritize projects and manage time effectively

Expected salary: $15 - 17.5 per hour

Location: Stephenson, VA

Job date: Fri, 07 Mar 2025 06:34:51 GMT

Apply for the job now!

[ad_2]

Apply for this job