Senior Customer Success Analyst, USA, Remote
- OTE (On-Target Earnings): $115,000 – $130,000
- Base Salary: $92,000 – $104,000
- Location: remote in North America
- Stock options
About Us
At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. UNICEF, Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.
About the Role
We are looking for a Senior Customer Success Analyst to join our Revenue Operations Team here at FundraiseUp. As a analyst you'll analyze data, spot trends, and lead initiatives to boost both customer success and business results. You'll work closely with cross-functional teams including Success, Product, Finance and Leadership to turn insights into action.
- Key Responsibilities
- Create and maintain dashboards and reports that track key success metrics.
- Analyze customer behavior, product usage, and retention data to drive company strategy.
- Partner with Customer Success and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction.
- Collaborate with Finance to build models and forecasts that inform strategic decisions.
- Plan, manage, and deploy customer territories.
- Effectively communicate data-driven findings and strategic recommendations to key stakeholders.
- Design and implement process improvements to drive scalability.
- Skills and Qualifications
- 5+ years of experience in RevOps, Analytics, Customer Success Ops, or similar roles (bonus if at a startup or SaaS company).
- Strong analytical skills with fluency in SQL, Excel/Google Sheets, and data visualization tools (Looker, Tableau, or similar).
- An effective communicator who can transform complex data into clear, actionable insights.
- Able to thrive in a dynamic environment with evolving priorities.
- Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT) and customer success platforms like Gainsight, Catalyst, or ChurnZero.
- A self-motivated individual with natural curiosity and initiative.
- Benefits
- 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
- 401(k) plan with company match.
- FSA Spending Account.
- 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
- Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
- Paid parental leave (12/6 weeks).
- Remote working.
- Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
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