Epic Technical Specialist

RESPONSIBILITIES:

Kforce has a client in Marietta, GA that is seeking a dedicated and skilled Epic Technical Specialist to join their team. This operational role involves supporting and mapping printers and workstations remotely, utilizing ServiceNow for ticketing.

Key Responsibilities:
• Epic Technical Specialist will provide remote support for printers and workstations, ensuring seamless operation and connectivity
• Utilize ServiceNow for ticketing and issue resolution
• Map and configure printers and workstations according to organizational standards
• Troubleshoot and resolve technical issues related to enterprise printing solutions (LRS, Troy, VPSX)
• Collaborate with other IT teams to ensure efficient workflow and problem-solving
• As an Epic Technical Specialist, you will maintain documentation of configurations, processes, and procedures
• Assist in the transition from contract to full-time employment within 6-12 months

REQUIREMENTS:
• Relevant certifications in Epic and enterprise printing solutions are highly desirable
• Proven experience with enterprise printing solutions (LRS, Troy, VPSX)
• Strong knowledge of Epic systems, including TDR and printing functionalities
• Proficiency in using ServiceNow for ticketing and issue management
• Excellent problem-solving skills and attention to detail
• Strong communication skills and ability to work collaboratively in a remote environment
• Ability to manage multiple tasks and priorities effectively

Preferred Qualifications:
• Experience in an operational IT support role
• Familiarity with remote support tools and techniques
• Ability to adapt to changing technologies and workflows

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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