Patient Access Scheduler - Remote Nationwide

About the position

As a Patient Access Scheduler at UnitedHealth Group, you will play a crucial role in supporting patient care delivery through effective scheduling, insurance verification, and various support services. Your primary responsibility will be to ensure that patients are fully prepared for their visits, which includes maintaining accurate provider schedules and matching patient needs with available appointments. You will adhere to a multi-disciplinary standardized scheduling protocol, ensuring that both providers and care teams are supported in their efforts to deliver high-quality care. This position offers the flexibility to work remotely from anywhere in the U.S., allowing you to tackle challenges while contributing to the well-being of the community. In this role, you will be responsible for accurately maintaining expertise in provider schedules, interpreting complex scheduling protocols, and utilizing virtual patient support services effectively. You will also be tasked with placing outbound communications to schedule follow-up appointments, ensuring revenue cycle integrity by verifying patient information, and connecting patients to necessary services. Your ability to work with scheduling reports and electronic medical records will be essential in meeting the needs of the healthcare system. Additionally, you will provide patients with accurate information regarding their healthcare experience, ensuring a seamless interaction with our services. UnitedHealth Group is committed to fostering a collaborative environment that nurtures respect and excellence in care delivery. You will receive comprehensive training and support to help you succeed in your role, along with opportunities for professional development and growth within the organization. Join us in making a meaningful impact in the lives of our patients and the community at large.

Responsibilities
• Accurately maintain expertise in provider, care team, procedural and ancillary schedules and match patient needs to services offered
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• Interprets multidisciplinary protocol for complex scheduling in multiple modalities
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• Offers access center RN triage, Clinic RN Triage or Assessment & Referral Triage per department protocol
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• Effectively utilize virtual patient support services (Pre-visit requirements, prior authorizations, insurance/billing, etc.)
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• Place outbound communication to schedule follow-up or care gap closure appointments based
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• Ensures revenue cycle integrity by understanding and updating/verifying all needs related to revisit questionnaires, labs, ancillary testing, contact info, demographic info, insurance information, and MyChart and video visit capability
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• Accurately connect patients to other services as needed/anticipated (social, financial, billing, clinical, etc.)
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• Takes concise phone messages and routes to appropriate staff or provider when immediate resolution cannot be completed
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• Effectively work scheduling reports, registries, and work queues in EMR and payer generated reports to meet the needs of the system
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• Provide patient with accurate information about any questions or concerns they might have in regards to their healthcare experience

Requirements
• High School Diploma / GED (or higher)
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• 6+ months of customer service experience in an office setting or professional work environment
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• Basic level of proficiency with Microsoft Office products
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• Ability to work Monday-Friday 8:00am to 4:30pm CST
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• Must be 18 years of age OR older

Nice-to-haves
• Knowledge of medical terminology
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• Computer and keyboarding skills
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• Medical office experience
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• Experience with electronic medical records system

Benefits
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
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• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
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• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
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• 401(k) Savings Plan, Employee Stock Purchase Plan
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• Education Reimbursement
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• Employee Discounts
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• Employee Assistance Program
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• Employee Referral Bonus Program
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• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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