TELLER FULL TIME - SAN JUAN AREA - FIRSTBANK PR

Service Representative (Teller)Our CompanyAt FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands, and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our clients’ expectations.Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.A Brief OverviewThe Service Representative is responsible for attending to and processing bank customers' daily paying and receiving transaction needs through:Identifying customer bank products and services needs and referring accordingly.Providing service to customers following the satisfaction standards.Complying with regulatory requirements and operational procedures.Complying with scorecard (banking products).What You’ll Need to SucceedProcesses monetary transactions such as check changing, money orders, savings and checking account withdrawals and deposits, cash advances, loan payments, and mortgage payments, among others.Performs debit/credit entries through the bank teller system or manually during contingency situations.Applies security measures, identifying and reporting irregularities and suspicious transactions as per defined in BSA and other requirements.Applies internal control measures maintaining the registrar cash balances as established and referring transactions when authorization is needed.Contributes to branch growth by applying the Sales Culture and OSS Program, achieving goals, working plans, and following administrative procedures.Complies with all related laws and regulations, including but not limited to Bank Secrecy Act, Truth in Lending, Truth in Savings, US Patriot Act, and Community Reinvestment Act, among others.Complies with the branch Sales Culture, identifying customer product and service needs and referring accordingly.Performs end-of-day balancing and closing, enabling sending transactions to the Proof and Transit unit as per the required timetable.Performs administrative duties including but not limited to preparing daily transaction documents, money counting and tallying, and filing documents.Completes FINCEN 104, CTR information forms for cash and other transactions as defined in BSA operational procedures.Complies with all operational activities and procedures related to his/her scope of responsibility.Participates in internal and external sales activities.Supports the Sales area by answering phone calls and addressing service situations accordingly.Performs greeter duties when needed.Supports the Branch Sales Assistant Manager with administrative tasks, as requested.Assists branch and Sales and Distribution in special projects and assignments.Participates in PEBO reviews by supporting the Branch Sales Assistant Manager in gathering required information and implementing PEBO recommendations related to the sales area.Competencies:Fully bilingual preferableProblem SolvingCommunication and interpersonal relationsInitiative and creativityEffort and engagementReading OrientedTeamworkAnalytical thinkingCustomer ServiceSales orientedQualityAccounting orientedWhat You’ll Need:A minimum of six (6) months of working experience in a sales or customer service environment.Twenty-four (24) credits toward an Associate’s or Bachelor’s degree, or Banking course or Technical Course.Basic mathematical skills.Experience working with cash registers, preferred.Excellent communication and written skills.Fully bilingual preferable.Computer literate in the use of MS Office, Internet, and Banking tools.Available to work holidays, weekends, and flexible schedules. Also available to be transferred to other branches within the geographical area.Organized, detail-oriented, and able to multitask. Ability to evaluate, react, and perform quickly and error-free.First Bank Puerto Rico is proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities, and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.
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