ELEKS Customer Supp...">
Back to Jobs

Junior Customer Support Engineer

Remote, USA Full-time Posted 2025-05-22

ELEKS Customer Support Office is looking for a Junior Customer Support Engineer (L1) in Lviv, Ternopil, Ivano-Frankivsk.

ABOUT CLIENT
The client is one of the largest sports clubs in Europe. Membership provides access to premium fitness and leisure opportunities designed specifically for individuals and families. Members have access to modern gyms, group classes, swimming pools and spas, providing a comprehensive approach to health and wellness.



REQUIREMENTS
  • 1+ years of relevant experience
  • Ability to work with tools like Jira, Outlook, Slack, Teams, Word, and Excel
  • Understanding the basics of mobile applications and technology
  • Manual QA experience (will be a plus)
  • Experience with SQL Databases (will be a plus)
  • Should be able to work independently and remotely
  • Excellent communication skills
  • Problem-solving skills
  • Upper-Intermediate English (written and spoken)


    • RESPONSIBILITIES
  • Gather all required information from a customer to start an issue investigation
  • Investigate, reproduce and document customer issues
  • Provide steps/solutions on how to fix the issues
  • Coordinate communication between IT teams and customers
  • Administrate the mobile application via the admin panel
  • Maintain documentation/knowledge base
  • Prepare reports based on the number of requests, purchases, etc.


    • WHAT WILL YOU GET WITH ELEKS
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

    • Apply To This Job

    Apply Now

    Similar Jobs

    Operations Lead - Customer Support

    Remote, USA Full-time

    Growth Marketing Lead

    Remote, USA Full-time

    Growth Marketing, Demand Generation Manager

    Remote, USA Full-time

    Senior Marketing Manager

    Remote, USA Full-time

    Product Marketing Specialist

    Remote, USA Full-time

    Campaign Manager - Paid Media Specialist

    Remote, USA Full-time

    Mining Marketing and Business Development, Technical Sales

    Remote, USA Full-time

    Sr. Account Executive

    Remote, USA Full-time

    Commercial Account Representative

    Remote, USA Full-time

    Demand Technical Account Manager

    Remote, USA Full-time

    [Remote-Position] Director, Colleges & Universities

    Remote, USA Full-time

    Typing Customer Service Assistant-

    Remote, USA Full-time

    Immediate Hiring: Require English Teacher in Connecticut

    Remote, USA Full-time

    Mompreneur - Airbnb Superhost

    Remote, USA Full-time

    Workers’ Compensation Claim / Senior Representative

    Remote, USA Full-time

    Flexible Sales Role ? Work Anywhere

    Remote, USA Full-time

    Mia's Pantry General Runner

    Remote, USA Full-time

    Customer Service Representative -Hybrid (4 days remote/ 1 day on-site)

    Remote, USA Full-time

    Remote Out of Office Position / Data Entry - Flexible, part-time remote opportun

    Remote, USA Full-time

    Need Accountant II, Accounting - School Support in USA

    Remote, USA Full-time